Really sorry to hear you weren't happy with our selection of pillows, we strive to try and have a pillow for every sleeper but sometimes we can't suit everyone :(
“Never received pillows. Contacted delivery company who referred me to Pillow World who in turn referred me to delivery company who again referred me to Pillow World who again referred me to delivery company. Still ongoing.”
Hi Gerald, apologies if you don't feel our customer service has met your expectations. I can see you asked our team to change delivery address after you placed your order which we successfully did. I can see you received your pillows :)
“I bought a Lavender pillow and whilst it is a very nice pillow there is no smell of Lavender.
I have bought a pillow spray which helps but am still dissapointed at the lack of any lavender in the pillow.”
Hi Linda, Happy you like your new pillow but saw you didn't get a Lavender scent. The pillow has microcapsule scent technology, meaning it is a subtle scent normally and for a stronger Lavender smell simply give the cover a rub before going to sleep. That will release the scent more strongly for a few hours and help you drift off to sleep. It also ensures the scent stays in the pillow for longer. Hope that helps and do let us know if you still aren't getting the scent. Happy sleeping :)
“Excellent website which was easy to navigate. The pillows are extremely comfortable. Though scented with lavender, it is very light and hardly noticeable. In the whole though, they’re good.”
Hi Brian, really sorry you struggled with the payment process. We take feedback seriously so we will take this onboard and look to see if there is anything we can do that would make this process easier.
Hi Peter, I'm really sorry its taken to long to get your Dunlopillo order out. These pillows have been hugely popular and we are awaiting stock back in the warehouse soon. Please be advised of our lead times online, we will get your order despatched as soon as possible :)
Hi, really sorry to hear you weren't happy with your pillow. We try and match everyone with their perfect pillow but comfort is subjective and sometimes it just isn't a perfect fit :(
Hi Peter, I'm really sorry its taken to long to get your Dunlopillo order out. These pillows have been hugely popular and we are awaiting stock back in the warehouse soon. Please be advised of our lead times online, we will get your order despatched as soon as possible :)
