Hi Sue, really sorry to hear your pillows did not live up to expectations, We try and match everyone with their perfect pillow but sometimes it just isn't a good fit.
“I am not sure about how pillow support works. I bought a hollow fibre pillow suitable for all types of sleepers including side sleepers, but found that there was not enough support. Do you provide soft pillows for side sleepers only ?”
Hi Alan, sorry to hear that the hollowfibre pillow was not your perfect pillow match. If you sleep on your side, we have a great collection of supportive side sleeper pillows. Please have a look here: https://pillowworld.com/collections/side-sleeper
“I'm sorry but I'm not the best person to leave a review on a pillows. I have arthritis in my neck and any pillow the starts of soft but ends up firm is a nono for me as if I end up on my back the firmness of the pillow has me clenching my teeth. I have had years and years of looking for thee pillow for me but haven't found it yet unfortunately and has cost me a fortune in pillows and then have to give them away”
Hi, thank you very much for your feedback. It is very important to us and we take all product feedback into account. Really sorry to hear your pillow didn't help with your neck pain. We do our upmost to try and match you with your perfect pillow but comfort and support are subjective and sometimes it just isn't the perfect fit. Unfortunaly we cannot accept returns on used pillows for hygiene reasons.
“Nice selection of pillows to choose from. Having had a slight hiccup with the order delivery, this was dealt with in a quick and professional manner by email.”
“The 4 pillows i bought were very good quality. The only problem i had was that I couldn't use my pillow protectors on the new pillows as it made them too big for my pillow cases.”
