Thank you for your feedback! We appreciate your suggestion about reviews and will work on making more available to help future customers in their decision-making process. If you have any specific questions or need more information, feel free to reach out!
“So sad, no care for customer. This pillow did not suit me and moreover did not meet what was described on website yet I am refused a refund. Just pure disappointment. Better buying elsewhere”
Hi Nasrin, we’re really sorry to hear your pillow didn’t work out for you. We always strive to meet our customers’ expectations. For hygiene reasons, it’s an industry standard that we’re unable to accept returns on opened or used pillows. We understand how disappointing this can be, and we hope you understand our policy. If there’s anything else we can assist with, please don’t hesitate to reach out—we truly care about your satisfaction.
“The product was fine, but delivery was absolutely useless, cancelled once, then had to pester customer service for refund and replacement, Pillow World, change your delivery company, they are letting you and more importantly customers down”
Hi, thanks very much for the feedback. I'm really sorry to hear you were having issues with DPD and it made your Pillow World experience a negative one. We try hard to monitor and review every aspect of our customer service journey and unfortunately delivery couriers are the ones we have least control over. We take this feedback seriously and hope you next time shopping with us is a smoother one :)
