“I found it difficult to download my game. I do NOT like the Steam program. It slows down my computer and updates every day when I boot up. I will look for another game supplier on the internet”
We're sorry to hear you're having issues with Steam. Please note that all legitimate game retailers/distributors will use the same DRM system, like Steam, to manage code redemption for digital products.
Having said that there are things you can do to mitigate the issues you are describing. First, you can disable Steam from starting every time you start your computer. For instructions on that you can view this page: https://help.steampowered.com/en/faqs/view/6089-6768-F7FB-C46F. You will then have to launch Steam manually before playing your game.
If you don't care about Steam achievements or keeping your game up to date you can run Steam in offline mode which will stop it from updating. For instructions on that please view this page: https://help.steampowered.com/en/faqs/view/0E18-319B-E34B-B2C8
We hope that you will find these tips useful.
“I bought a game but wasn't able to activate it. Steam has been impossible for me to get to on my new mac. Very frustrating!! Instructions are confusing and not helpful. Oh, well.”
Hey there, we're sorry to hear you're having issues installing Steam on your Mac. Please review this video for a step-by-step guide on installing Steam on Mac: https://www.youtube.com/watch?v=hLYcj8ReqHQ
If that still doesn't work for you please open a ticket with Steam so they can look into your issue: https://help.steampowered.com/en/wizard/HelpWithSteamIssue/?issueid=707
Let us know if that helps with your issue.
Hey there, as per our email to you, which you never responded to, your activation email was sent to the email address you entered during purchase. The activation email has now been sent to you twice, if you're still having issues please contact support@pjsgames.com so you can supply a different email address for the order as it seems you are having difficulties with the one you entered during checkout.
We're sorry to hear you're having issues. Please be sure you are running the Steam app with the same account you redeemed the code with. It will not show up in other accounts. If you are certain you are using the same account then please make sure you do not have any active filters on your library that would exclude the game, the only filter you want active is 'all'. If that doesn't help then we would recommend getting in touch with Steam support.
We're sorry to hear you're having issues with Steam Guard. Steam Guard is an account level feature (optional) for securing your Steam account, it has nothing to do with the activation code purchased at PJ's Games. Your activation code was successfully sent to your email address that was used to place the order. If you're having problems using Steam Guard we would recommend getting in touch with Valve/Steam https://help.steampowered.com/en/faqs/view/06B0-26E6-2CF8-254C
“I stated very poor as I sent an email promptly after purchase to say I was unable to use or access my purchase as I run apple computers and did not realise I needed Windows. I have had no response and subsequently have now purchased a product (for my grandson) that I cannot access or use.”
Hey there, we're sorry to hear that. We responded to your email back on December 28th, perhaps you missed it or it went into your spam folder. In it we stated that you can now run both versions of Minecraft (Bedrock and Java Edition). So if you're on Mac all you need to do is install the Java Edition and go from there, it will be automatically included in your account. Cheers.
We're sorry to hear that, according to our system your activation email was sent to your Yahoo email address back on September 18th at 10:23AM. Please check your spam folder in case it went there and if you need further assistance please contact support@pjsgames.com.
As we have already shown you, and will be showing to Paypal as well, you made two separate purchases on two separate days. You were not charged twice on one order and your continued slander will not make it so.
We're sorry to hear you're having issues downloading the game. Please open a ticket with Minecraft support so they can assist with your issue: https://help.minecraft.net/hc/en-us/requests/new?ticket_form_id=360001225811
We're sorry to hear you're having issues running the game.
If you're having a technical issue with the game we recommend contacting a Sims 4 advisor. To do so simply use the Sims 4 troubleshooter and enter your contact info at the end, an advisor will then reach out to you to offer assistance: https://help.ea.com/en/contact-us/?product=the-sims-4&community=true
We're sorry to hear you have not received your activation code. It was sent to you back on April 3rd at 8:10PM EST. Can you please check your spam/junk folder in case it went there? If you still cannot locate it you might've entered your email address incorrectly during checkout. Please contact us by submitting a support request: https://www.pjsgames.com/pages/support-request
We're sorry to hear you're having issues. Please note that you can only redeem the code once, you then have to make sure you're logged in with the same Microsoft account that you used to redeem the code initially to download and play the game. If that doesn't resolve your issue please open a ticket with us so we can assist you further: https://www.pjsgames.com/pages/support-request
“I was so excited to finally get sims 4 just for it to be so glitchy that I can’t even play it. I uninstalled and reinstalled 3 times and ran into the same problem.”
“transaction was declined twice because of no reason when I contacted customer support they didn't give reason and couldn't fix it. How do you make money this way? edit******* We apologize for the confusion and inconvenience. Your order was marked as high-risk and canceled by our e-commerce provider. We have to deal with a large amount of digital fraud daily so any orders that have any sort of risk associated with them are automatically canceled. Unfortunately, this results in the cancellation of valid orders, which yours might’ve been but we have to err on the side of caution due to the high cost of lost product and chargeback fees. We were not given the reason your order was marked as high-risk but typical reasons for an order being marked as high risk could be one or more of the following: · Billing address details don't match credit card address details · Card has been used and chargedback on another Shopify store · Using a proxy/vpn · Ordering from a location that is very far from credit card billing address. Out of state or country for example. If you have further questions, please let us know. These where to possible reasons I was given none of them applied to me, so no sir I was not given a specific reason for me specifically being rejected or flagged for fraud. Also if you think Im going to give you another perfect card number for nothing again you are insane and sound shady as heck and like the ones who should be flagged just saying Thank you Pjs for nothing!”
“Had an awful time. Took forever for the mistake to be resolved. I'll be sticking with instantgaming.com over this horrible horrible experience of a website.”
