“Bombarded with calls from different numbers despite telling the person on the first call I would like to be called after I finished work. Emotionally manipulative text was sent after I had been asked to be removed from the call list. Talk about pressure! I am not sure that the sales tactics are going to get you the numbers you need. It is very clear the team here work on commission.”
“Received a phone call wasnt a convenient time to talk, continued on and refused to let me go. I explained I couldn’t talk and repeatedly got asked when they could call back I explained I would contact to talk at a more convenient time. The man sounded annoyed I didn’t want to speak and said goodbye and hung the phone up. Rude rude company”
“Sian who I spoke to was lovely and professional, she helped me understand everything and I felt comfortable taking to her. I definitely would be recommending polly to my family and friends.”
“Kayleigh was absolutely amazing so friendly explained everything so I understood the plan I was taking out will definitely be recommending polly to my friends and family”
“Filled in my details and oh boy I wish I never! Had 18 missed calls in a week! 18! I don’t answer to numbers i do not know so was waiting for a voicemail each time but one never followed. I finally picked up and it was polly. When I asked to be taken off the call list I was met with a rude man who frankly sounded annoyed that I no longer wanted a quote. When I mentioned I had been called that many times he replied with “yeh?” As if was normal. They should be reported. It’s harassment and the staff are rude.”
“I would give this company zero stars if I could. They’ve called me from multiple numbers, they refuse to let you go when you say it’s not a good time to talk, they then call you back from another number. And then repeat the whole thing each day. I’ve asked at least eight times for them to take me off their call list, yet they keep on calling. I might’ve considered insurance with them, but definitely not any more.”
“I’m the type of person that likes getting a quote online and then if I’m happy to do it all online which I thought this was as it says to go online for a quote. Little did I know that I would have 8 different phone numbers calling me. A lady called and asked if it was a good time to talk which it wasn’t as I was feeding my new born, she called again and asked if it was a good time and I said no my newborn is having an operation today. They still called that same day constantly. I have 8 different times calling me every day if it wasn’t for them petering me I would answer and get the insurance but this has put me of massively. I’ve had to block the numbers”
“I was amazed at how simple it was. Less than 30 minutes, to guarantee security for my daughter is so worth it! Recommending Polly to all of my friends!
A massive thank you to George too. He was fantastic- an absolute credit to your team!
Siobhan x”
“Very helpful and knowledgeable about the products that are being offered. Understanding what we needed and offering the best option was great. There was a little mix up with us being quoted wrong which is the only reason I dropped one star. Would recommend still.”
“I could jot be happier with this service. The response to my email request was prompt and the advisor could not have been more helpful and professional. I now have complete confidence that I have a policy thst provides cover and peace of mind.”
“Absolutely amazing customer service the girl a spoke to was more then happy for me to ask as many questions to get the best possible quote for me and for my kids to feel secure if anything was to happen to myself a couldn’t fault one thing in my telephone call she’s a credit to you and your business and she wasn’t quick like some people to get u off the phone she took her time which is why a felt comfortable talking to her about things”
“For years I was consistently refused life insurance due to having too many health conditions. After watching the many advertising media ads on television, I gave Polly a call and within approx 10mins and simple clear steps, I HAD FULL COVER! I have never felt so relieved knowing that my family would be protected if ever something was to happen to me. As much as I was aware of having multiple health conditions, I never considered the other health conditions that had no cover at all. Such as heart conditions, cancer etc.... now I know I'm entitled, and I'm protect in the worst case scenario. Excellent customer service, straight forward process. They call you back at a time that suits you best. Highly efficient service, highly recommend 100% .”
“Ella was very helpful and made me feel very comfortable . Super informative and it’s great to know im covered if anything awful happens . Thanks would highly recommend!”
“Had an amazing experience taking out life insurance. All straight forward and George was very pleasant.
Found me an amazing deal that will benefit both my sons.
Thanks again x”
