"I was initially hesitant to seek help, but contacting ERF turned out to be a reassuring experience. The team was professional, patient, and clear in their communication from the beginning. They took my concerns seriously and made sure I understood each stage of the process. I truly appreciated their consistency and professionalism, and I\u2019m grateful for the support they provided."

"I requested a refund in September of\u2026\r\nI requested a refund in September of 2024 and the project manager tried to bully me into taking down my review by saying they could make it speedier if I took my review down. i refused because my experience was so bad and as you can tell from them trying to bully me into taking it down it is not a great company.\r\n\r\nNow they will not respond to me. I have not been rude in any way.\r\n\r\nI have tried multiple times to reach out through chat to be able to speak to someone. I got a response in December that I should expect an email from billing but still nothing and it has been over a month.\r\n\r\nI have reached out a couple of times since via chat and they see my message and don't respond, today is another time (I screenshot it).\r\n\r\nThis is just such a bad company. I will keep you updated I guess through reviews so others know."

"I was in the process of getting a refund or at least I thought I was. It has been two months and have not heard anything. I reached out to chat support and they said billing would reach out to me almost two weeks later, but nothing... now when I reach out via chat no one responds at all....\r\n\r\nOn top of that Emily who was my project manager tried coercion on me by saying if I took down the reviews of my poor experience the refund would be faster. I have attached the email to show. \r\n\r\nThis has been my whole experience with this company and it sucks."