Prominence Support Reviews

Name: Prominence Support
Rating: 4.61

4.6 Rating 161 Reviews

90 %

of reviewers recommend Prominence Support

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Phone:

03300885768

Email:

info@prominencesupport.co.uk

Location:

Chancery House, St Nicholas Way,
SM11JB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its very hard to talk customer service as i was waiting more than half an hour but still no luck”

Helpful Report

Posted 4 years ago

Dear Mo Following your enquiry, as advised, we added you to the queue for a call back from the sales department. Sometimes this may take a bit longer than an hour depending on the sales team's schedule. We are happy to have been of help in the end. Thanks James

Posted 4 years ago

“Started a policy, didnt get email strat away with documents but once contact was made they were sent through promptly. I had to email proof of purchase and then the item were covered. Friendly and helpful customer service”

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Posted 4 years ago

Dear Beverley Sorry for the inconvenience. We sent an instant confirmation of your purchase. We also sent an email to you on the 17th but did not get a reply. I also note that we answered your call today in under 2 minutes and have issued your policy documents when we received your reply to our email today. Again sorry for any inconveniences caused. Regards Emily

Posted 4 years ago

“It took many emails to get the cover I wanted with various bits you asked for in particular proof of purchases , some of which I did not have. Got there in the end, just hope I am covered if something goes wrong...”

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Posted 4 years ago

Dear Sajjad Sindhu As you are aware, we do not require proof of purchase as a rule, but in some cases, we may ask for them to support your insurance application. We are glad to have provided you a comprehensive insurance in the end, even though you were unable to produce your proof of purchase. Thanks Ian

Posted 4 years ago

“Have asked for my paperwork to be sent to me through the post still haven't received anything as to date!!!!!”

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Posted 4 years ago

Dear Mr Taylor Apologies that you have not received your documents. This was originally sent and I have asked customer services to investigate. Just to let you know, another copy has now been resent and you will receive it in the next 2-5 days. Thanks Ian

Posted 4 years ago

Prominence Support is rated 4.6 based on 161 reviews