Prominence Support Reviews

Name: Prominence Support
Rating: 4.62

4.6 Rating 160 Reviews

90 %

of reviewers recommend Prominence Support

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Phone:

03300885768

Email:

info@prominencesupport.co.uk

Location:

Chancery House, St Nicholas Way,
SM11JB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use! I have insured my induction hob with downward extraction and now that it's broken, apparently they don't cover it, offering me a replacement that doesn't even fit onto the worktop. So far it took 3 months to get an engineer out, chase for the engineer's report, chase for a replacement model, chase for another replacement model just to be told the same thing again. I can't buy an extractor hood separately so find me a job that has one in and that fits into the space of the current one.”

Helpful Report

Posted 1 year ago

“Do not use this company. I have rung in excess of 20 times asking for my policy which renewed in February. They only covered the boiler and not any of my white goods which have not been covered since February. Luckily they are all in good working order. I have today rung to cancel the boiler insurance and ask for pro rate return of premium. I have as much chance of getting it as ever getting a policy!!!! Be warned they may be cheaper than others but service is appalling.”

Helpful Report

Posted 1 year ago

“I phoned last night about 12/02/2021 4pm or a little after, the Girl was very Rude and Apathetic it is for this reason I will not be doing Business with Prominence support. I will be cancelling my Standing order etc card payments. I ask the management to look into this as ,the people on the Phone are Your customer liaison people ,if you have some person with attitude on the phone , I promise you this, You will get a bad name , thus, your Business will suffer . I run a successful business and have several properties and I was! , yes! was to transfer, All my properties over to Prominence support ! alas that is now not be be . Get it sorted before its to late MB RSVP”

Helpful Report

Posted 3 years ago

Dear Martin Bostock We are sorry you feel this way. Please sends us an email at info@prominencesupport.co.uk or call our customer support, so we can discuss the next steps. Ensure to include your full name, mobile number, address, postcode, policy number so we can trace your policy and look into this for you. Thanks Anna

Posted 3 years ago

“Very poor service. I have been trying to have tumble dryer fixed since January and been asked to change my review as issue has been sorted out. My tumble dryer still not working after somebody came to check it.I now can not get in contact with anybody again about it.”

Helpful Report

Posted 3 years ago

“I am very disappointed at trying to get hold of Prominence to book an engineer for broken tumble dryer and then when I do and am told I will get a call in 24 hours from an engineer, I am still waiting and that was on Friday and was told someone would call me yesterday due to the weekend. I am holding on again with an automated message telling me I am number 1 in the queue and stupid music playing in my ear, which was the same last week when I called. I'm sorry now I took out this insurance and paid 1 year in advance.”

Helpful Report

Posted 3 years ago

Dear Anne-Marie We apologise that you feel this way. As advised the engineer was unable to reach you (09/11/2020). I can confirm that your appointment was booked yesterday (10/11/2020) as promised and the engineer attended to fix your tumble dryer today (11/11/2020). Thanks James

Posted 3 years ago

“I arranged an engineer to come out on Friday he phoned in the morning and aid his van he had to pick up had no mot but it was being done and he would ring as soon as it was ready and he still come but I did not here anything of him I phoned on monday and they said he would be here Tuesday at 12 pm and still nothing been on the phone for over 80 minutes I am not happy I want all the payments I have made you refund and cancel you”

Helpful Report

Posted 3 years ago

Dear Anonymous We are sorry you have had this experience with one of our engineers. We take issues of engineer let down very serious but unfortunately are not able to locate you on our system with the limited information provided on your review or had anyone wait on a call for 80min. Our uptime has been 99.8%. Can you please email us (info@prominencesupport.co.uk) with your policy number so I can look into this further for you? Thanks James

Posted 3 years ago

“Was looking at potentially purchasing cover for my TV from Prominence Support. Sent a query through their website but didn’t hear back so I contacted them by phone and was told I’d receive a call back but this never happened either. If they ignore potential customers I’m not interested in knowing what sort of service they provide to those that do use this company.”

Helpful Report

Posted 3 years ago

Dear Anonymous We apologise that you have not had a call back from the sales team. From the information you provided, we are unable to locate you and are not able to find your pending call on our systems. Can you kindly email info@prominencesupport.co.uk with further information so we can promptly get in touch. Thanks James

Posted 3 years ago

“I joined last week and have received no confirmation or paperwork. I called after sending an email and getting no response, then on the phone trying to get an answer 4 x before I was answered and was told I would receive something via email that evening and 2 days later, I've still heard nothing! Not pleased.”

Helpful Report

Posted 3 years ago

Dear Davis You joined 11/10/2020 at 11:05:36 pm and we sent you an instant email confirmation on the 11/10/2010 at 11:05:36 pm. Please check your email. We also sent a follow-up email on the 13/10/2020 at 17:48 pm and also sent a letter in the post (please allow up to 5 working days for letters to arrive). We also sent another email following your call. Kindly check your emails and please let us know at info@prominencesupport.co.uk if you need us to resend them. Thanks James

Posted 3 years ago

“Over 2 hours waiting to speak to customer service”

Helpful Report

Posted 3 years ago

Dear Khan We aim to answer all calls in under 2 minutes. Will it be easier to give you a callback? Please send your details to info@prominencesupport.co.uk. Thanks Amy

Posted 3 years ago

“I have 6 Neff appliances. When issuing me with a quote I was NOT told that you do not replace Neff appliances but that my premium was higher as my appliances were Neff. I was also NOT told that your maximum policy limit was £500. Would have appreciated this information when quoted and not a month later when I finally received correct policy documents, and was able to read the 'small print'. There was also a very long wait in the queue system to get through to customer services, I waited over an hour although I was next in the queue when I called.”

Helpful Report

Posted 3 years ago

Dear Kayla Apologies that your feel this way. We will investigate further and give you a call. However, as per the terms of our policy which followed the quote you received, there is a claims limit of up to £500 per claim, an unlimited number of claims covering electrical, mechanical and accidental damage. We are also able to replace your brand for brand if it is available, however in line with the terms of your policy on replacing any equipment we will match the similar specification of your current equipment up to the claims limit. Thanks

Posted 3 years ago

“Repeatedly took money from old age pensioner, for cover on all large items such as tv, cooker, washing machine, which were did not meet criteria, too old to be covered. Even when told to cancel account, still took money. Said they would refund but never did. Didn't even ask for account number when I phoned. Don't believe its a legit company. would't give it any stars if I could. My father signed up when they called him and talked him into it.”

Helpful Report

Posted 3 years ago

Dear Christine Broadley We are unable to locate your policy or details of your interaction/request with our customer support. Can you kindly call our customer support on 03300885768 please? We will be happy to help any way we can. Thanks

Posted 3 years ago

Prominence Support is rated 4.6 based on 160 reviews