“I loved the product before they changed the dropper. Now all the orange stuff gets stuck in the top and I can't get it out. I use to be able to drop it straight into my son's mouth. Now I have to spend 10 minutes trying to get it out onto a spoon. I wish they never changed the dropper.”
Hi Crystal, I'm so sorry you've had this experience and we'll do our best to rectify this for you straight away. Always contact us if you have any issues at all. As a small Australian owned business, customer service and feedback is important to us and we want all our customers to have a great experience. In good news we have been busily working on a new and improved dropper bottle which will be available soon and we think our customers will love it. I'll be in touch with you directly, Helen (CEO)
“The medicine arrived but droplet was brownish stained and something was stuck the so nothing would come out of it. I was not successful using it at all”
Hi Negin, we are so sorry to hear about your experience and we’ll do everything we can to sort this out for you.
We chose not to add any chemical “suspension” agent to make the probiotic particles float, preferring to keep it natural and without chemical additives, which may have contributed to your experience.
We'll be in touch directly with you.
Thanks for reaching out, Helen (CEO)
“The drops don't come out of the bottles. You can stand there with a full bottle upside down for 5 minutes trying to get it to come out. Trying to measure just half a sachet is a mission too.”
