“Had stock when I needed, order process easy peasy, and delivery was quick and well packed.
Special mention to lady who took my phone query, very nice, and knew the business. An asset.”
“I'd love to give you a perfect score but I don't do RC models at all and only buy plastic scale aircraft kits from you, generally. I uderstand you cater to the RC part of our hobby but I know it would be appreciated by many if you carried more plastic, or resin, scale kits. My dealings with you have always been problem free and, overall, your kit prices are good to excellent. Cheers, BH”
“They have decent prices, but stock so many different items which is really helpful when wanting something specific. Cheap and relatively fast shipping as well.”
“We sail model sailing craft and always looking to buy craft such as one mitre sailing boats plus extra parts eg. 2.4 meg controllers etc . Most model shops don't cater for this area so if you could consider covering this area of model enthusiasts you would attract more business.”
“Overall I am very happy with the service quality, stock availability and delivery timeliness of RCMA. The thing that pleases me the most is that we still have some bricks and mortar hobby stores in Brisbane and I would rate RCMA the best of these. I do however feel that a couple of things could be improved further. Firstly the application of 10% discount for model club members (like TMAC) is a bit mysterious; it is not promoted or advertised; it is not available for online purchases (when such discount options are so common place through many other online platforms) and finally, recently in face to face purchasing the discount was denied until further reference was made to upline management. It is either on or its off and it should be available for all purchased, not just face to face. It would not be too difficult to record model club membership against a person's RCMA online account profile.
My other suggestion would be that when stock is unavailable that some indication of when it might become available would be very useful. For example, I have been wanting to purchase a Prolux Digital Covering Iron for a number of months now and the RCMA website just says out of stock. I have opted to be notified when it is again available but have absolutely no idea when that might be. Thanks for the opportunity to provide some feedback. Doug Weston”
