Reliable Medicare Reviews

Name: Reliable Medicare
Address: Suite A1, Floor 10, The Southside Building, 31 Hurst St, Birmingham, United Kingdom
Rating: 4.42

4.4 Rating 360 Reviews

86 %

of reviewers recommend Reliable Medicare

4.4

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Reliable Medicare:

Premier retail and wholesale distributor of aesthetic and beauty products from various of brands, renowned both in the UK and internationally.

Visit Website

Phone:

1216222212

Email:

info@reliablemedicare.co.uk

Location:

Suite A1, Floor 10, The Southside Building,
31 Hurst St,
Birmingham
United Kingdom
B5 4BD

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Reliable Medicare 5 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products I have been ordering for seven years but because of their credit card system my various credit cards and bank cards are now getting declined when there is no reason for it. Does not happen at other companies. Most times I don’t find out until later on when I’ve been expecting the order as their initial email will state that the order went through. Frustrating is all I can say? . Otherwise great products and fast shipment.”

Helpful Report

Thank you so much for your loyalty to our business Amanda—it truly means a lot to us. I appreciate you taking the time to share your feedback. I’m sorry to hear about the difficulties you experienced while processing your order. We strive to reach out to customers as soon as an issue arises, but I understand that placing an order outside of our office hours may delay this. To protect our customers from potential fraud, we have a security system in place that may flag inconsistencies between the details registered to a card and those entered during checkout. This system, while designed for your safety, can sometimes cause inconveniences. During business hours, our team is always available to assist and investigate the issue to prevent it from happening again. I’ll be sure to share your feedback with our website development team so they can review and work on enhancing the overall shopping experience. If you have any further feedback or need assistance, please don’t hesitate to reach out. We look forward to serving you on your future orders! - Reliable Medicare Team

“My last order of biorepeel didnt work. Only 2 bottles of 5 works. Its expensive i was disapointed”

Helpful Report

Dear Marylin, Thank you for taking the time to provide feedback on the products. We are disappointed to hear that you did not receive the results you had hoped for on this occasion. Like any skincare treatment, results can vary based on many factors affecting your skin at the time of treatment. We understand your disappointment when something does not work as anticipated. As we are only distributors of the products, consulting a trained professional might help you find the products best suited to your needs. We offer a wide range of different brands and items that cater to various skin concerns, and we are confident that we have something you will love! If you need any assistance or have questions about the products we sell, please feel free to reach out to our friendly customer service team. We are always happy to assist. Best regards, The Reliable Medicare Team

“I`m working with Reliable Medicare for almost 3 years now and and it very rarely when I order everything what I need without some kind of problems. When I`m paing for my invoices it`s either I`m short in my paymemt (even when I piad exactly the invoice amount ) or overpaing for the order. They don`t have money refund policy ,so I hav to use my credits for future orders which is bring us to another problem. Reliable Medicare has 2 separate accounts, 1 in USD and another in GBP , and if previus payment was made in GBP , I can`t use it if my next payment will be in USD. Another problem- when I placed an order, item and quantity what I need where in stock but after I placed an order I found out that halp of the products not in stock. I live in US and very often I have to order products from Europe because it`s not available in USA but after so many problems with my last order I start looking for another suppliers.”

Helpful Report

Thank you for your feedback, Vera. We sincerely appreciate your loyalty and are very sorry to hear about your recent experience. We understand that completing a bank transfer from the US can be time-consuming. Our dedicated customer service team is here to support you through every step of the process, striving to make it as seamless as possible. To clarify, we offer the option to pay in US dollars, which is why we have a USD bank account to receive your funds in the same currency. We apologise if this caused any confusion. We will pass your feedback on to our website development team to improve the information provided during the ordering process. Alternatively, you can call us for assistance. Regarding our stock levels, they move quickly, and we try to contact customers the same day we become aware of any issues, offering solutions to update your order. To help, you can call our customer service team at the time of placing your order for the most up-to-date stock levels. Once we receive proof of payment, we can hold these items for you to avoid any disappointment in the future. We truly appreciate your feedback as it helps us continually improve the customer experience. We look forward to assisting you with your future orders and ensuring we meet the high standards we set for ourselves. If you have any additional feedback or need further assistance, please don't hesitate to contact our customer service team. They are always happy to help! - Reliable Medicare Team

“I'm glad that the delivery was so fast. However, due to a mistake on my part, I was unable to receive the item. I asked for a refund, but was told they couldn't give it back, which was very disappointing.”

Helpful Report

We sincerely apologise for the inconvenience you've experienced with your delivery. Ensuring a smooth ordering and delivery process is paramount to us, so we're truly disappointed to learn of this issue. I see that you've been in contact with our friendly customer service team, who are diligently working to resolve this matter and arrange for the redelivery of your package. Once we receive the returned parcel, they will promptly reach out to discuss reshipping options with you. While our team takes every precaution to ensure the accuracy of customs information, we cannot guarantee the outcome, and we always recommend customers to familiarise themselves with local customs regulations to avoid any potential setbacks. We eagerly anticipate further correspondence with you via email to ensure that you receive your product swiftly and securely. Reliable Medicare Team

Reliable Medicare is rated 4.4 based on 360 reviews