Reliable Medicare Reviews

Name: Reliable Medicare
Address: Suite B, 1st Floor, 85-87 Cornwall Street, Birmingham, United Kingdom
Rating: 4.43

4.4 Rating 560 Reviews

87 %

of reviewers recommend Reliable Medicare

4.4

Based on 560 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Reliable Medicare:

Premier retail and wholesale distributor of aesthetic and beauty products from various of brands, renowned both in the UK and internationally.

Visit Website

Phone:

1216222212

Email:

info@reliablemedicare.co.uk

Location:

Suite B, 1st Floor,
85-87 Cornwall Street,
Birmingham
United Kingdom
B3 3BY

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Reliable Medicare 5 star review on 12th April 2026

Mahalingam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware, they sell short dated medical supplies as secounds and they send incomplete packges. They do not respond to emails and block you if you have a complaint.”

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“Products perfect as usual. Thanks”

Helpful Report

Thank you for the great review. We’re glad you’re continously happy with the products we provide and our service. Your support means a lot. Kind regards, Team Reliable Medicare

“Excellent and efficient service”

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Thank you for the great review. We’re glad you found our service reliable and efficient. Our team looks forward to your next order with us! Kind regards, Team Reliable Medicare

“No problems goods delivered on time”

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Thank you for the great review. We’re glad the goods arrived on time and without problems. Kind regards, Team Reliable Medicare

“Excellent 👌”

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Thank you for the kind review, Evelina. We’re glad you like our service and we look forward to your next order. Kind regards, Team Reliable Medicare

“All good product and on time delivery”

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Thank you for the great review. We’re glad the product and on-time delivery met your expectations. Kind regards, Team Reliable Medicare

“Always great”

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Thank you for the great review. We’re glad you had a positive experience. We appreciate you choosing us. Kind regards, Team Reliable Medicare

“I am extremely disappointed with how RM365/Reliable Medical Care has handled my complaint. I reported a faulty pump mechanism within five days of receiving the product and provided video evidence showing that it would not dispense correctly. RM365 accepted the item for inspection and subsequently advised that it had been restored to “full working order”. However, when the product was returned to me, the same pump/trigger fault remained. I provided further video evidence demonstrating this, yet RM365 has continued to rely on its earlier warehouse inspection and has refused either a replacement or refund. I have repeatedly tried to resolve this reasonably and have simply asked for a properly working replacement or my money back. Instead, RM365 has now closed its internal complaint despite the product still not functioning as intended. A very frustrating experience, particularly given the clear evidence provided and the numerous opportunities offered to resolve the matter amicably.”

Helpful Report

We are sorry that you remain disappointed with the outcome of your complaint and appreciate that this has been frustrating. However, we would like to clarify that the product was checked and found to be working correctly when received from our supplier and prior to its original dispatch to you. Following your complaint, we also accepted the product back for a physical assessment by our experienced Warehouse Team. Once back in our possession, the pump was fully extended and correctly positioned, and the product dispensed correctly. No repair, replacement parts or alterations were required, and it was confirmed to be fully operational before being returned to you. Our conclusion is therefore based on the product having been checked and operational both prior to its original dispatch and again when physically returned to our possession. On this basis, we have not established that a defective product was supplied. We understand this is not the outcome you had hoped for; however, following our investigation and physical assessment of the product, our position remains unchanged. Kind regards, Reliable Medicare Customer Service

“**Very disappointing experience – professionals should check expiry dates and delivery conditions carefully** I purchased a 5-bottle pack of PRX-T33 from Reliable Medicare (RM365). When my order arrived, I discovered that the product was marked **2026/07**, leaving me with only around **11 days before the end of the stated expiry month** to use five bottles. Had I understood that I would receive a professional-use product with such an extremely limited remaining shelf life, I would never have purchased it, regardless of the discounted price. I contacted RM365 immediately after receiving the order. The product remained unused and I offered to return it for either a fresher batch or a refund. Both were refused. RM365 told me that the short expiry had been disclosed on the product page when I purchased it. However, the product page was subsequently no longer available, the expiry date does **not appear on my order confirmation**, and despite repeatedly asking RM365 to provide a screenshot or copy of the original listing showing where the expiry was disclosed, they did not provide one. I also had concerns about the **temperature conditions during delivery**. This product is labelled for storage at **2–8°C**, but when my parcel arrived, the cooling pack was completely warm and the package itself did not feel cool. I raised this directly with RM365. While I cannot independently determine what temperature the product reached during transit, I would strongly recommend that anyone ordering temperature-sensitive professional products checks how appropriate storage conditions are maintained during delivery. I appreciate that the product was technically still within its stated expiry period when it arrived. My concern is that receiving a professional product containing five bottles with only around 11 days remaining gave me an extremely limited period in which to use it. I am very disappointed with how this was handled and would advise other professionals to **check the exact remaining shelf life before purchasing Special Offer or reduced-price products and to confirm how temperature-sensitive products will be kept appropriately cool during transit which likely won't be correctly kept.**.”

Helpful Report

Thank you for your review. We are sorry that you remain dissatisfied with the outcome, however we would like to clarify the circumstances surrounding your purchase. The PRX-T33 you purchased was specifically listed as a Special Offer item and was heavily discounted because of its short expiry date. The expiry date was displayed on the product page prior to purchase, allowing customers to make an informed decision about whether the remaining shelf life was suitable for their requirements. Your order documentation and invoice also clearly identify the product as a Special Offer item. Our Terms & Conditions, which are accepted when an order is placed, clearly state that Special Offer items are non-refundable and non-exchangeable. The product supplied was the Special Offer product ordered and remained within its stated expiry period. Our team therefore explained why we were unable to accept your requested return or exchange. Regarding your concerns about transportation, we offer cooling support for temperature-sensitive products using cool packs and insulated packaging. The fact that the outer parcel or cooling pack may feel warm upon arrival does not, by itself, demonstrate that the product has been stored outside of appropriate conditions, as the insulated packaging is designed to help protect the contents from external temperature fluctuations during transit. We appreciate that a short-dated product may not suit every customer's intended usage. This is precisely why these products are clearly offered as Special Offers at significantly reduced prices and why the available expiry information is provided before purchase. While we understand that you are disappointed that we could not provide the refund or replacement requested, our Customer Service team reviewed your concerns and explained the applicable Special Offer conditions and the reasons for our decision. Kind regards, Team Reliable Medicare

“Great service thank you”

Helpful Report

Thank you for the great review, Wendy. We’re glad you enjoyed our service! We appreciate you choosing to shop with us and our team looks forward to your next order! Kind regards, Team Reliable Medicare

“I was extremely dissatisfied with the customer service I received. I placed an order worth approximately £3,600, yet the company declared the value of my order as only £50 on the invoice without my knowledge or consent. Because of this clearly incorrect invoice and product information, Icelandic Customs decided to open and inspect my shipment. When I contacted customer service about this, they did not properly answer my questions regarding why the invoice had been altered, nor would they provide me with contact details for a manager or supervisor. They were also unable or unwilling to provide the required Declarations of Conformity for the products, despite initially assuring me that they would be able to assist with this documentation. In the end, I had to contact the manufacturers of each product myself to obtain the necessary documents. Considering that I spent around £3,600 with this company, I find the level of service and support completely unacceptable. Declaring a £3,600 order as £50 without my consent caused serious problems with Customs and created a huge amount of unnecessary work for me. I am extremely dissatisfied with this experience and will never purchase from this company again”

Helpful Report

Thank you for your feedback. We are sorry to hear that you remain dissatisfied with your experience. We would, however, like to clarify some important points regarding the support provided by our team. Throughout our correspondence, our team advised that we would assist with the customs process wherever possible, as requested. However, we also clearly explained that international customers remain responsible for any customs requirements, declarations and documentation required by the authorities in their destination country. After you raised concerns regarding the shipment, we escalated the matter internally with DHL and sought further clarification on your behalf. DHL subsequently advised us that the shipment was being held due to certain products within the consignment and that, at that stage, there was no further action available to us that could override the decision of Icelandic Customs. We have continued trying to assist and have requested that any items which are permitted to clear customs be released and delivered to you. Unfortunately, neither Reliable Medicare nor DHL has the authority to guarantee that Icelandic Customs will agree to this request, and we have been transparent about this. Regarding Declarations of Conformity, we explained that as a third-party distributor rather than the manufacturer, we do not hold manufacturer-issued conformity documentation for every product. Our team remained willing to assist with the customs enquiry, but we could not provide documentation that is issued and controlled by the individual manufacturers. We appreciate how frustrating an international customs delay can be, particularly with an order of this value. We have continued to communicate with DHL and assist with the matter wherever it falls within our control, and we will continue to cooperate with the courier regarding the outstanding shipment. Warms Regards, Reliable Medicare Team

“Thanks for the fast shipping! you’re truly a reliable online business !”

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Thank you for the great review, Zahra. We’re glad our fast shipping and reliability met your expectations! Our team looks forward to your next order with us. Kind regards, Team Reliable Medicare

“Excellent and obviously Reliable service!”

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Thank you for the great review, Derek. We’re glad our service lived up to our name! We look forward to your next order with us. Kind regards, Team Reliable Medicare

“Always on hand and always gets the orders done efficiently only had one issue way back with a refund that didn’t arrive but other than that the fastest pharmacy I know and that’s so helpful and appreciated. For me the best”

Helpful Report

Thank you for the great review, Joanna. We’re glad you find us reliable and efficient, and we’re sorry about the refund hiccup in the past. If you’d like to share any further details, feel free to reach out. Kind regards, Team Reliable Medicare

“I chose home delivery vs pick-up; it was quick and seamless. Really pleased to find my coveted BR products here at Reliable Medicare!”

Helpful Report

Thank you for the great review. We’re glad the home delivery was quick and seamless, and that you found the products you were after! Our team looks forward to your future orders with us. Kind regards, Team Reliable Medicare

“I am using the Dermamelan Home Pack, and it has worked really well for me from the very beginning. I’m very happy with the results. The supplier is also reliable, professional, and provides excellent customer service. Highly recommended!”

Helpful Report

Thank you for the great review, Sadaf! We’re glad the Dermamelan Home Pack is working well for you and that you found our service reliable and professional. Kind regards, Team Reliable Medicare

“Fantastic”

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Thank you for the fantastic review, Dilan! We’re glad you had a great experience with Reliable Medicare. Kind regards, Team Reliable Medicare

“Wonderful service and very quick delivery.”

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Thank you for the wonderful review! We’re glad you had a quick delivery and good service. Kind regards, Team Reliable Medicare

“Happy to buy with you .”

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Thank you for the 5/5 rating, Amirah! We’re glad you’re happy with your experience. Kind regards, Team Reliable Medicare

“Product is excellent Delivery amazing”

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Thank you for the excellent review, Ibrahim! We’re glad you had a great experience with the product and delivery. Kind regards, Team Reliable Medicare

Reliable Medicare is rated 4.4 based on 560 reviews