Reliable Medicare Reviews

Name: Reliable Medicare
Address: Suite A1, Floor 10, The Southside Building, 31 Hurst St, Birmingham, United Kingdom
Rating: 4.39

4.4 Rating 364 Reviews

85 %

of reviewers recommend Reliable Medicare

4.4

Based on 364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Reliable Medicare:

Premier retail and wholesale distributor of aesthetic and beauty products from various of brands, renowned both in the UK and internationally.

Visit Website

Phone:

1216222212

Email:

info@reliablemedicare.co.uk

Location:

Suite A1, Floor 10, The Southside Building,
31 Hurst St,
Birmingham
United Kingdom
B5 4BD

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Reliable Medicare 1 star review on 13th May 2025

Anonymous

Anonymous // 01/01/2019

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“Always fast dispatch and very punctual. Thank you”

Helpful Report

Thank you for the stellar 5-star review, Samira! We're delighted to hear that you appreciate our fast dispatch and punctuality. Your kind words motivate our team to keep delivering the excellent service you deserve. We truly value your support and look forward to serving you again soon! Thanks for being a valuable part of the Reliable Medicare family! - Reliable Medicare Team

“The wrong product arrived. When I notified the company, they said they couldn't send the correct one to me until I posted the incorrect one back and it arrived with them. I thought this was ridiculous as this was their mistake. I expected for them to say keep the incorrect small 50ml bottle and we will rectify our mistake. Instead I have just had my cosmelan peel so my skin is red, irritable and peeling off and I've had to suffer and go without the Skin Repair cream until they send mr the correct bottle. In the future the customer service should be better when the mistake is on the company and not the customer.”

Helpful Report

We sincerely apologise for your experience, Natasha. We completely understand how frustrating it must be to receive the wrong size, especially when you’ve been eagerly waiting for your order. While this error was on our end, we do require the incorrect item to be returned to our warehouse before dispatching the correct one, which is standard practice. I’m sorry to hear that you feel the customer service team could have handled this situation better. Please know that they are constantly striving to improve and ensure customer experiences are as smooth and positive as possible, with your satisfaction at the heart of everything they do. I sincerely apologise if this wasn’t reflected during your experience and appreciate your feedback as it helps us continue to grow and improve. I can confirm that our team has arranged for the product to be collected, and it’s on its way back to us. Rest assured, your replacement will be shipped out as promptly as possible. Thank you for sharing your feedback and we hope to have the opportunity to serve you better on your future order. - Reliable Medicare Team

“Good product !!!”

Helpful Report

Thank you for the fantastic 5-star review, Alvydas! We’re thrilled to know you think our product is good. Your support means the world to us, and we’re dedicated to maintaining the quality you’ve come to expect. We can't wait to serve you again in the future! Thanks for being part of the Reliable Medicare family! - Reliable Medicare Team

“Great product”

Helpful Report

Thank you for the wonderful 5-star review, Priscila! We're so glad to hear that you think our product is great. Your satisfaction fuels our commitment to providing top-quality offerings. We’re excited to have you as part of our community and look forward to serving you again in the future! Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“Быстрая доставка,”

Helpful Report

Thank you for the excellent 5-star review, Lulic! We are delighted to hear that the delivery was fast. Your opinion is very important to us, and we strive to provide our customers with top-notch service. We look forward to working with you again in the future! Thank you for choosing Reliable Medicare! The Reliable Medicare Team

“High quality products, delivered in time and very good condition.”

Helpful Report

Thank you for the amazing 5-star review, Klara! We're thrilled to hear that you received high-quality products delivered on time and in great condition. Your satisfaction is what drives us, and we’re committed to maintaining those high standards. We look forward to serving you again in the future! Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“I spent over £250 on a product which I had good results from previously which I purchased from a different supplier, the item from here was either not genuine or out of date as I had zero results and the product was not the same visibly. I contacted them to inform them and they said it was genuine and there was nothing they would do. Since got the product elsewhere and it was good and had intended results again. Avoid poor products and once they have your money they don't care!”

Helpful Report

We are truly sorry to hear that the product did not meet your expectations. We understand how frustrating this experience must have been for you, and we value your feedback. After carefully reviewing your case, we can confirm that our team conducted a thorough investigation. Unfortunately, we were unable to approve a refund in this instance because the product had been opened and used. Due to the nature of our products, we adhere to strict return policies and assess each case individually. We honour refunds in cases where there is a clear fault with the product, but we are unable to offer refunds based solely on an undesired outcome or reaction, as these factors can vary greatly between customers. As distributors, we ensure that all items are stored and shipped according to the manufacturer's guidelines to maintain their quality. In this particular instance, we have not received any other reports of issues with this batch of products. Based on this, alongside the fact that the product had been used, we determined that a refund would not be appropriate. We are deeply sorry to hear that you feel we do not care, as we value our loyal customers and their opinions immensely. Your support is the foundation of our business, and we are committed to providing the best service possible. One of our managers has previously emailed you with these details, but if you need further clarification or have any additional concerns, please do not hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future. - Reliable Medicare Team

“Very good service and easy to place oro”

Helpful Report

Thank you so much for the fantastic 5-star review, Aldo! We’re delighted to hear that you found our service to be very good and easy to place your order. Your feedback means a lot to us as we strive to make the process as smooth as possible for all of our customers. We look forward to serving you again soon! Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“RM is a provider of high-quality aesthetic products, offering top-notch polynucleotides, fillers, and peels at competitive prices. Their exceptional delivery service ensures a seamless experience. Highly recommended, thank you, RM”

Helpful Report

Thank you so much for your outstanding 5-star review! We’re delighted to hear that you found our aesthetic products to be of high quality and at competitive prices. Your praise for our delivery service is greatly appreciated, as we strive to ensure a seamless experience for all our customers. We look forward to serving you again soon! Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“They really value and care for their customers. I really saw this when I had submitted the wrong order. They were quick to help me to resolve the issue.”

Helpful Report

Thank you so much for your wonderful 5-star review! We’re really glad to hear that our team was quick to assist you when there was an issue. Your satisfaction is our top priority, and we strive to provide exceptional service to all of our customers. If you need further assistance in the future, please feel free to reach out anytime! Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“Hello Your product is very good. The patient was immediately relieved. We will order from the same product again in the future. Thank you!”

Helpful Report

Hello Lubomir, Thank you so much for your fantastic 5-star review! We're thrilled to know that our product provided immediate relief for the patient. Your positive feedback gives our team the motivation to continue delivering high-quality solutions. We look forward to serving you again in the future! Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“Great service”

Helpful Report

Thank you so much for your excellent 5-star review! We’re thrilled to know that you experienced great service with us. Your kind words not only motivate our team but also reaffirm our commitment to providing top-notch service to every customer. If you need any assistance or have questions, don't hesitate to reach out! Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“Easy to navigate web site, competitive transparent pricing, reliable delivery dates”

Helpful Report

Thank you for your excellent 5-star review! We're thrilled to hear that you found our website easy to navigate and appreciated our competitive pricing and reliable delivery dates. Your positive feedback boosts our motivation to continue providing a seamless experience for our customers. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“Easy to order and delivery was very quick!”

Helpful Report

Dear FORIDA, Thank you for your wonderful 5-star review! We’re delighted to hear that you found our ordering process easy and enjoyed such a quick delivery. Your positive feedback inspires us to keep providing great service. If you have any questions or need assistance in the future, don’t hesitate to reach out. Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“I ordered online, and I received some products that are not found to be original, although I checked them. I emailed them, got a reply that they checked and my verification apps they would not be good. I used the same applications to check other products in the UK and it worked for them...so, I was left with some lost money. Plus I received the products after two weeks and with TVA undeclared upon shipment and so I paid theirs online and here upon receipt. I recommend only with personal pickup and verification of originality on the spot in the presence of a representative.”

Helpful Report

We’re sorry to hear about your experience and would like to assist in addressing your concerns. However, we couldn’t find any record of you contacting our customer service team about this matter. We stand firmly by the originality and authenticity of our products and value the opportunity to speak with you directly. Please don’t hesitate to reach out to our team so we can investigate further and provide clarity. Over the past 10 years, we have established a trusted relationship with our suppliers, and we are confident there is a straightforward explanation for your concerns. We’re eager to resolve this for you. We look forward to hearing from you soon. - Reliable Medicare Team

“Fantastic service, range of products and very competitive pricing.”

Helpful Report

Dear JANET, Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our service, product range, and competitive pricing. Your feedback encourages us to continue delivering the best for our customers. If you have any questions or need assistance, don’t hesitate to reach out. Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“I have been ordering skin products from Reliable Medicare since the start of 2024. They have a wide range of products available. Their prices are the lowest among the online-selling websites that I have checked. And they are using dhl express in their next-day deliveries. The company lives up to its name— it is really reliable.”

Helpful Report

Dear VALERIE, Thank you for your fantastic 5-star review! We’re so happy to hear that you’ve found a great selection of skin products with us and that our prices meet your expectations. Your kind words about our reliable delivery service truly motivate us to keep up the good work. If you ever need assistance or have questions, please feel free to reach out. Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“I got my order within days. Amazing service!”

Helpful Report

Dear MIRJANA, Thank you for your amazing 5-star review! We’re thrilled to hear that you received your order so quickly. Your satisfaction means the world to us, and we appreciate your kind words. If you need any further assistance or have questions, feel free to reach out anytime. Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“Easy and reliable”

Helpful Report

Dear GAIVA, Thank you for your amazing 5-star review! We’re delighted to hear that you find our services easy and reliable. Your satisfaction is our top priority, and we appreciate your feedback. If you have any further questions or need assistance, please feel free to reach out. Thanks for choosing Reliable Medicare! - Reliable Medicare Team

“Excellent products and services”

Helpful Report

Dear BERNADETTE, Thank you for your wonderful 5-star review! We’re thrilled to hear that you are pleased with our products and services. Your feedback is invaluable to us, and we strive to deliver the best experience possible. If you have any further questions or need assistance, please don’t hesitate to reach out. Thanks for choosing Reliable Medicare! - Reliable Medicare Team

Reliable Medicare is rated 4.4 based on 364 reviews