“was initially thrilled to get a pair of Hoka Mach 5 for £100. sadly was too good to be true. I did get apology and swift refund but feel shouldn't be online if not actually in stock.”
Thanks so much for your message and apologies again, we work really hard to ensure our stock is 100% correct however sadly an occasional error can happen. We hope to look after you again in the future. Best wishes Andrew Whittingham from Run North west
“The service from Run North West is impeccable! I highly recommend and will be purchasing all my trainers from them in future. Communication was excellent. Trainers arrived at my doorstep, well packaged, almost before I’d ordered them… ha ha..well within 2 days… but it felt like that. To my surprise I received an email to tell me they would be delivered on a Sunday, which was New Year’s Eve, so hadn’t expected them until the following Tuesday. This meant I could get out for a New Year’s Day run and really start the year as I mean to go on! The trainers were perfect, exactly as described, and for a great price, better than I’d found anywhere else online. They even wrote a personalised thank you note and added some love hearts in the box! Lovely touch!
Well done Run North West… your attention to detail and personalised service is very much appreciated.”
“Excellent service as always. The items arrived nicely packaged the day after I placed the order in time for me to wear at the weekend. The items, a Brooks running top and a Ron Hill jacket are excellent quality”
“Fantastic company to deal with. Great deals on a wide range of products with excellent availability.
Lovely personal touch with a hand written message inside the box! Really liked that attention to detail!
To top it all it arrived a day early so no excuse not to get out running 😂!!!”
“Run North West is a brilliant shop! I recently went in for a gait analysis and the team were really helpful. I also found the winter sale to be really good value. Delivery was very quick!”
“Was so impressed on my visit. Friendly, chatty staff who were clearly experts in the field. After my gait analysis, tried out a number of shoes and was given good information on each, with sound advice. I love my new shoes. Will definitely be visiting again and recommending to others.”
“Ordered on 29th December, delivered on 31st. An easy ordering process, product as expected, well packaged and delivered much more quickly than anticipated. I will shop here again.”
“Bought two pairs of Brookes at end of December. Great price, delivered within two days and we're now looking forward to wearing them for a few runs 😊”
“Great service. Great prices. Great range of brands ( I choose Brooks). Fast delivery. What’s not to like. If they got what you are looking for I wouldn’t hesitate to recommend.”
“Ordered my shoes late Friday and received them before lunch on Saturday, the fact that this was the day before Christmas Eve was even more impressive. The hand written note was a nice personal touch, will definitely use you again.”
“What an incredible business! Ordered a pair of Brooks Glycerin at 3.55pm on Friday and they arrived by midday the next day, with a handwritten note included. They were also £40 cheaper than my local running shop. I really wanted to buy from a high street shop, rather than a faceless website but I couldn’t justify the price at our local Simply Sports. Run North West are both a friendly, communicative shop, who are also in possession of an easy to navigate website. Thank you for superb customer service, as well as supplying a great pair of trainers!”
