“I was in need of purchasing a pair of Hoka Clifton 9’s & annoyingly everywhere was out of stock, I came across RNW and they were brilliant & stocked my trainers! I throughly recommend this company, they very kindly offered next day delivery free of charge with my purchase. Thank you RNW, I will be purchasing from you again!”
“Quick despatch, a hand written note on packing slip (something no one - apart from me and a handful of firms - does these days) and a packet of free sweets too. Only misstep was when having to return item (didn’t fit. Product was ace though), the nice guy on the helpline could do nothing but direct me to the website. But the website and returns process was easy enough. Will use again.”
“Ordered my shoes , which were sold out everywhere from this company and received them within two days. Not only was it a quick reliable service they also wrote a note and added sweets for the kids , will 100 percent use them again”
“Excellent service with personal touch. Ordered a pair of new running shoes and they were delivered within a couple of days with a handwritten note which really just made it so much more personal. Would highly recommend and will definitely be ordering again.”
“Following an internet search for a new running jacket I discovered Run North West, who had the best price and the best stocking options anywhere on the internet. I had a query about availability and sizing and rang them direct. Refreshing to get an answer from a 'human' within 4 rings, who was very friendly and extremely helpful. No online chat with a computer! no chatbot just someone who understands running and the products they sell. Excellent service - HIGHLY RECOMMENDED”
“So lovely! There was a packet of love hearts in my new trainers which arrived really quickly and I love them. I always go here for my trainers. Great service”
“I bought a pair of hoka xc spikes, got 10% off and free shipping as standard over £50, they came next day, really impressed, we really well packaged and had a personal note inside the box thanking me for my order along with a small pkt if sweets, will definitely use these guys again and would recommend anyone to give them a go”
“I came to Run North West on the back of a recommendation; I was keen to take up the gait analysis opportunity. Natasha was looking after me, she was patient and professional and looked out four pairs of running shoes for me to try. I was able to run up and down the outside of the shop which was really useful. After much deliberation, I finally chose the first pair of trainers that Natasha had selected! Natasha also helped me select running socks. A really enjoyable and productive trip.”
“From ordering the time for my item to be despatched and delivered was so quick. They even put a hand written thank you note inside which is super touching you don’t get that customer service from big brands would definitely definitely order from them again”
“Great service, delivered exactly what I ordered inside 48 hours with a nice, personalised note. Best value I could find online for the particular running show I wanted.”
“What an amazing company. Totally didn’t Expect the communication or the attention to customer service. Delivery was next day which I didn’t pay extra for in fact delivery was free! In these times or austerity it was lovely to have this level of service. Would totally recommend this company. Trainers for my son were just what he wanted and the hand written note was a lovely touch. Made us feel special. Thanks could never be enough. Highly recommended 😃”
