“Courier not specified on site, it's Royal Mail.I'd never buy from a site specifying Royal Mail, they are useless. Furthermore they specified signature required, I would neve4 buy from a site requiring this. Every other courier has an option to leave in safe place, but not this courier, or no5bthis instruction. I waited 4 hours yesterday for them, they neve4 turned up. Track8ng jus5 said on its way. Today it says on its way. Total shambles. I can't wait in permanently for parcels. I'll never buy from this business again. And who knows if pa4cel will ever come!”
Hi Frazer
Thank you for your review and order from us.
I am so sorry that Royal Mail didn't deliver your order under the next business day (track 24) we despatched them with.
I am happy to see by the tracking they did get delivered to you today which is within our two business days delivery promise.
We do state in our delivery section that all parcels are sent tracked and sign for by Royal Mail and we are sending all parcels as track 24 currently as a free added incentive to you, our valued customers. We have tried other couriers but in our experience RM have the highest success and accuracy rate.
We pay an additional fee for the sign for facility as we feel it is in the best interests of our customers, if you had missed the parcel you would have then had the option to collect from your local depot or ask for a redelivery, minimising the chances of a parcel going missing.
Thank you so much again for buying from Run North West and I hope we can be of service again.
Best wishes Andrew at RNW
“Found Run North West by accident while looking for a pair of sensibly priced running shoes. The website was well designed, checkout instructions were clear and concise and the running shoes arrived on time with a lovely written thank you note, 15% off my next purchase (already used) and some love hearts.”
Hi Alex
Thanks so much for your lovely feedback and photo! We greatly value all reviews but of course glowing ones reassure us that we are focusing on you our cherished customers. I hope you have many wonderful runs in your new Brooks Ghost.
Best wishes Andrew at RNW
“Shoes arrived very quickly.
Great price...and a nice hand written note with a discount code for next purchase.
Will definitely consider for future purchases. Thanks.”
“The product I wanted was dispatched quickly at a fair price. It would have been helpful to have the trainer width indicated clearly on the website, to be more confident about the purchase. Always pleased to purchase from a smaller retailer. Nice to get a hand-written note in with the delivery. I think that personal touch is important. I have bought two more pairs of trainers from this company since my original purchase. Will make them my first stop for on-line orders.”
Hi Will
Thanks so much for your valued feedback. We will look at how to make widths clearer on the site. Thanks again for your purchase. Best wishes Andrew at Run North West
“Ordered new pair of Brooks shoes at a descent price and they were delivered in less than 24 hours, also enclosed was a handwritten thank you note for my order and a packet of love heart sweets which was a lovely touch.Would recommend”
“Gotta get yourself special trainers for your special adventures Iam grateful I purchased mine through north west run took a day or two. Thank you for your special note 📝 felt really special”
“Great service! I received my new Brooks running shoes within 2 days of placing the order. Well packed with a little hand written note from the Team at Run North West and a little treat! Couldn't ask for more. Looking forward to trying out my new Brooks at running club this evening 😀”
“Such friendly and knowledgeable staff. They were so helpful when I was in panic buying new trainers for Manchester marathon in 2 weeks! They are all experienced runners and offer great advice on trainers. Would definitely recommend!”
