“Top quality glasses and outstanding customer service from start to finish. I needed my prescription quickly and Shade Station delivered next day with excellent communication throughout. Couldn’t fault the service.
10/10 Shade Station”
“Couldn’t be happier with my Shade Station experience. I placed my order for prescription Gucci glasses on Friday morning and chose Saturday delivery. They arrived the next day at 10.45am, exactly on schedule. The ordering, updates and delivery were all spot on.
The glasses themselves are excellent. They are clearly genuine Gucci, complete with all the brand paperwork, packaging and authenticity elements. Having owned similar frames before, the quality and finish are exactly what I expect from the brand.
Overall, a flawless and trustworthy service and a definite 5 star experience.”
“Wow! From start to finish just WOW! Placed my order on Sunday evening, and was dispatched on Monday morning with delivery arriving at my house at 9am today!
Was kept informed every step of the way from the order being received, dispatched and out for delivery! I even contacted the customer service team on online chat because I thought this was too good to be true and the person I spoke with so friendly and informative, completely putting my mind at ease !
Could not recommend enough - definitely earned my repeat custom for me and the family! :)”
“After wearing a new pair of Maui Jim sunglasses that cost £130 for a single day, I put them in the case provided. Upon opening the case the next day, I discovered that the sunglasses had warped and bent in accordance with the shape of the case. I returned this item expecting a replacement pair; however, the manufacturer claimed that the damage was due to "improper maintenance" with no further explanation provided. Shade Station has taken no accountability for this false claim made by the manufacturer of sunglasses that they sell. Furthermore, they have not made the appropriate effort to resolve this utterly unacceptable and unreasonable excuse for rejected a warranty claim. I am incredibly disappointed with service that I have recieved.”
“Absolutely fantastic service from Shade Station! My order arrived quickly, safely packaged, well presented and the sunglasses are perfect. Brilliant value compared to the high street and customer support was great.”
“Great customer service - got my sunglasses delivered next day and on top of that they were glazed in my prescription. Couldn't recommend Shade Station enough , I'll definitely be back to buy again in the future!”
“DO NOT BUY HERE!
I actually never make time to write reviews, but here I gladly make an exception.
This was my worst online shopping experience so far. They are blatantly misinforming people and pretending to be affordable.
Firstly I was scammed into paying an extra 40€ - after I had already paid for my glasses. They claimed my lenses would otherwise come out too thick. The lenses eventually delivered were as thick as they come - I doubt you can even make thicker lenses nowadays. It was simply a lie.
Secondly, when they were delivered, I had to pay an additional 22€ for delivery. After I had already paid a significant amount for 'international delivery'. And nowhere on the website it is covered that there may be extra costs.
I would suggest you buy on another platform. Most are reliable and supportive, and you get a good product and a good service.
THIS ONE IS THE WORST!”
“DO NOT BUY FROM THIS COMPANY. Brought a pair of sunglasses wasn't happy with them so asked to return them back.borh option's didn't work so had to post them myself. At acost of £9 which I did not get back from them DONT BUY FROM THIS SITE”
“I'm only giving 1 as 0 isn't available. Do not buy prescription glasses, especially reduced thickness lenses. As you get standard lenses and a pair of specs with minimal vision. Totally useless, had to go to vision express to get the lenses corrected. Trying to return the mistake is a nightmare. DO NOT USE THIS COMPANY.”
“I have ordered more than 10 pair of eye glasses and most of them delivered within 10 days to my country ( Singapore ).
All brand New , Full original Boxed and well packed with warranty certificate . Prices are about 40-60% cheaper than any store in Singapore . I highly recommend Shade Station UK . Buy with confidence and Trust..”
Hi Kim,
Thank you so much for your fantastic review and for choosing Shade Station again and again. We’re delighted to hear that your orders have reached Singapore quickly and that you’re happy with the authenticity, packaging and value of your eyewear. Our team takes great pride in ensuring every order is carefully prepared and securely packed, so it’s wonderful to know this has been consistently reflected in your experience.
We truly appreciate your recommendation and your trust in us. If you ever need any help or guidance with future purchases, our team is always here to support you.
Thank you once again for your continued loyalty,
Shade Station
“They are cheats , ordered for 3 glasses and sent only 2.
Most disrespectful and worst place to buy your glasses from.
Facing a loss due to these cheats.”
“Shopping experience was very smooth - my sunglasses arrived really quickly glazed in my prescription and look great. Really pleased with them - thanks!”
“Really good service - chat answered straight away and delivered quickly.
Sunglasses are the real deal and come with a solid box and a cleaning cloth.
Very happy.”
Hi David,
Thank you for the great feedback. We’re really pleased to hear our team were able to help you quickly on chat and that your sunglasses arrived fast and exactly as expected. It’s great to know you’re happy with the product and the presentation.
If you ever need any assistance in the future, we’re always here to help.
Thanks again for choosing Shade Station,
Shade Station
“Don’t waste your money with this company. They maybe a little cheaper than other companies but they will send you a product that is used before. Then when you return the faulty/used item you have to pay for the postage. Their customer service is rubbish too as they don’t keep their promise.
I made a mistake and ignored other negative reviews and this has cost me time and money. I am yet to receive my refund!!! AVOID”
“Wish I could give no stars..7-10 working days just to process a return after paying over the odds in returns postage fees? Plus time waiting for the glasses to be fixed and then shipped back out. Working day 9 today still no further, haven't even been looked at, and when emailing to enquire I'm told of the backlog of returns they have to get through, not exactly a good advertisement.
Ordered glasses with an upload of prescription and they couldn't even get that right. Could not see a thing out of them. Returned to be rectified but I'm not confident they will be any better. Absolutely stinking customer service, replies are copied and pasted never investigated. I never leave bad reviews but I am absolutely fed up with this company. Please don't waste your time and take your money elsewhere.”
“DO NOT BUY These people take the money and don't deliver the goods. The worst experience if customer service I've ever had to deal with. Do not purchase a thing from these people.”
“I live in the US and purchased Oliver People frames from Shade Station, The identical frame at my local Oliver Peoples store sells for $343 + tax. Shade Station's price for the identical frame was $186, with no additional cost for shipping, I was given a tracking code and was updated regularly as to its shipping status. Within days, the frames arrived in the US where they sat, and sat, in an International Service Center facility operated by the USPO. 14 days after my initial order, my frames were delivered. Shade Station's estimated delivery time is within 7-10 working days. They guarantee delivery within 35 days. I highly recommend Shade Station if you're in the market for a stylish, name brand frame at a reasonable price.”
Hi there,
Thank you so much for taking the time to share your experience. We’re delighted to hear that you found the Oliver Peoples frames at such a great price and that our updates and tracking kept you informed throughout the process. International deliveries can occasionally be delayed once they reach the USPS processing facilities, so we appreciate your patience during that final stage.
It’s wonderful to know the order still arrived within our guaranteed delivery window and that you’re happy with both the frames and the overall service. We truly appreciate your recommendation.
If you ever need any help with future orders, our team is always here to support you.
Thank you again for choosing Shade Station,
Shade Station
“Well m from canada, before ordering, I was wondering same thing if they are legit or not? After reading all reviews on other pages i decided to purchase Tiffany & co. sunglasses. As compare to retail price in canada stores i got really good at shadestation even though after paying $41.75 custom duty here in canada , still i saved money. Got free delivered 7th day from date of purchase. M glad i bought it from shadestation.”
Hi Preet,
Thank you so much for sharing your experience, and our apologies for the very delayed reply. We’re really pleased to hear that your Tiffany & Co. sunglasses arrived quickly in Canada and that even with customs fees, you still saved compared to local retail prices. It’s completely understandable to have questions about legitimacy when ordering internationally, so we’re glad our reviews helped you feel confident in your purchase.
As an authorised retailer, all our products come through the official supply chain, and it’s great to know you were happy with both the value and the service.
If you ever need any help in the future, we’re always here to support you.
Thank you again for choosing Shade Station,
Shade Station
