Sheepers is a London and EU-based brand offering handcrafted sheepskin slippers and homeware, made sustainably in Poland using traditional methods and eco-friendly materials.
“Sadly the customer service let Sheepers down. My order took a month to arrive. I contacted Sheepers to ask for a tracking number, no reply, I contacted them for a refund, they said they couldn’t refund as it had been dispatched. Still no delivery, I have mailed again and asked for the tracking number, no reply, so a week later I contacted again to say I was going to raise it with my credit card company and lo and behold my order was dispatched! So the first response saying the order had been dispatched was untrue. They said there’s been confusion cause of a warehouse move, but sadly I won’t recommend. The slippers are nice, but smell very strongly of glue”
“Very disappointed.....bought one pair which were lovely and came in a little bag but unfortunately the threads on the front of one slipper is coming away! Also before this happened I ordered another 2 x pairs for presents and they were just shoved into a bag... no extra little bag for each pair of slippers 😤 .... NO care taken whatsoever !!”
“I’m not that happy tbh
As a returning customer, the sizing has changed and what I ordered last time are too small this time (and I took the advice given to buy on the small side but the sole is too small which won’t give) and the returns process is not easy. There is a loose thread on the patterned part of one of the slippers and I’m regretting making this purchase. The website shipping charging was not clear and I was charged when I didn’t think I would be. I’m being asked to explain this in my emails to customer service but I don’t know because it was on a webpage that isn’t there now. I’m a really busy person and should have gone to M&S for convenience rather than use a smaller company (that I wanted to support and was really happy with last time when my slippers were nearly half the price they are now!)
Sorry for the bluntness but it’s just been a hassle I could do without.”
Thank you for sharing your feedback with us — we’re really sorry to hear that this order hasn’t lived up to your previous experience. We truly value returning customers like you and appreciate you supporting a small business like ours.
To clarify on the delivery charge: our free shipping applies to orders over £60, and your order of one pair of size 7 Lucky Dip Sheepers fell below that threshold. We did explain this in our email correspondence, but we understand how that may have felt unclear at checkout, so we’ll review the page to make sure it’s as transparent as possible going forward.
For returns, the process is simple — you just need to send the slippers back with a note stating whether you’d like an exchange or refund, and we’ll take care of the rest. Please also note we offer free exchanges, so there’s no extra cost if you’d like to swap for a different size.
With regards to the loose thread, from the photo it looks like it may have been pulled slightly — this can usually be smoothed back into place by gently adjusting the embroidery. However, if you’d prefer, you’re more than welcome to return them to us and we’ll sort that for you.
We’re sorry that this order has felt like a hassle, and we’ll take your comments on board to improve. We know that larger retailers can feel more convenient, but we’re proud to handmake our slippers with genuine sheepskin and unique designs that unfortunately many bigger stores have since imitated. We hope you’ll give us another chance to provide the experience you had with your first order.
