“Recieved in timley manner, good quality. Wish I had studied the design more carefully. The side rails are much wider than expected and the proportionality of the shutter is off.”
Thank you for your feedback. We provide a detailed diagram on every product page showing the dimensions and angles of each shutter component. The proportions used in our shutters are consistent with those historically found in traditional exterior shutter construction.
Thank you for your feedback. Manufacturing shutters takes time, but we do provide an estimated production timeframe when the order is placed. We’re glad to hear the finished shutters were worth the wait.
“The construction of the shutters were fine but the primer that was applied left the wood rough that required a lot of sanding to make smooth for the application of paint”
All shutters are custom-built, and we do provide estimated manufacturing window when an order is placed. Timelines fluctuate based on order volume, but we do our absolute best to stay within the given projection. We hope you accept our apology and thank you for your review.
“Mar2026- Purchased 4 pairs of gray raised panel vinyl shutter. They are replacing my 20 year old shutters. They arrived on time & measured as ordered. A bit flimsy as they state but firm after installed. Install was easy except my need to drill into my brick veneer was challenging. I hope they last and tolerate the weather here in Houston Tx. I’m happy with my purchase too.”
“We placed a large order of 18 cedar shutters that were 101 inches tall. The build and craftsmanship of each shutter was outstanding and exactly to our specs. Superior shutters. The only issue was that the shutters were painted black per our order and did not dry enough before the company packed them together and shipped. As we pulled the shutters apart from the crate, most of the shutters stuck together and paint pulled off. The company did provide touch up paint which we used to touch up about every shutter. More drying time would be better. And would really like a few more emails from the company letting us know of progress. We got just one email,saying the shutters had shipped. The email came to us a sours before they were being delivered to us by the last mile delivery company. Good thing we were already in contact with the delivery company. Overall, a superior shutter build. Beautiful hand crafted shutters! Just need a few minor operational improvements to be an outstanding company.”
Thank you for your full and honest review. We sincerely apologize for the paint issue you experienced, and we have since resolved that temporary problem. We generally send a notification email the day after the completed shutters depart our facility. Rarely, but occasionally, the shipment is ready for delivery the next day. We are sorry we did not give you more notice. We are certain you will enjoy your shutters for many years to come.
