Hi Lesley, hope you're well and thanks for reaching out!
I have reviewed our customer inbox for emails containing your name, email and order number and cannot find a reference. In usual working hours (Mon-Fri) emails are in almost all cases attended to in 24hrs or less, so this is particularly strange.
I will follow this matter up directly with you via email, but rest assured we would always look to assist with any return.
Thanks,
Spiral
“These bags are an essential if you are travelling with family or even commuting to work. I have used the transporter and the crossbody for both and they are spacious. They hold so much.”
Hi Vitalijs, thanks for reaching out!
I can see your order was made on 13/02/25 - our order tracking shows delivery on 14/02/25 at 13:40.
Our customer team will reach out directly now. If you can please discuss with them we will ensure a positive outcome.
Thanks,
Spiral
