“The order and delivery process is slick. However on the very first use of the bad on a train to Manchester so hardly an outdoor rocky trek the bag was marked and the material has come off. I assume that part is not now waterproof. The bad looks great but is just not robust enough.”
“I recieved my Spiral bag. Arrived in a timely manner
Nice light bag
Great for a hand luggagge on a flight
Very comfortable to wear, doesn't dig into shoulders, spacious
Nice colour - blue
Took this on holiday last week (went to Krakow), had one day of rain - sadly, the contents of the bag got soaking wet. I brought this bag as my husabnd has a similiar bag which he likes, as the bag is waterptoof. His bag is not a Spiral bag. Very similar in appearance, his did not let the contents of his bag get wet. We think the diffence is the padding on the back of the Spiral bag - his does not have padding. We think the padding has let the bag down as it is not in the same material as the rest of the bag
Love the bag but not the fact it does let things get wet when it rains - think there is a design fault. Sorry :(”
“Does as stated, waterproof so far in light rain, need a heavy shower to see if it holds up. I wouldn't say the customer service or the product is value for money as purchased for £49.99 and a week later it went down to £39.99 and nothing done to compensate for difference, so that was disappointing”
“23l scout bag stains easily, need to be wiped down alot. The outside pocket needs a zip will let rain in and is too small which renders it useless. Good space inside and looks OK.”
“Good quality bag but attracts marks/fingerprints easily and my bag has a really off putting smell that after a couple of weeks use still has gone away. Tempted to try another colour rather then black to help with marks but the smell is very off putting”
“Love the bag, but very disappointed that the offers are not easily accessible…… should have a cross bag with our order, it never arrived, it was difficult to access any promotional products ……”
Hi! Hope you're well and thanks for your feedback!
I have reviewed your order and can see you used a promotional code on your order - this is great! We really appreciate you choosing our bags!
There is only one code applicable per order, and I can also see no Crossbody was added to basket. Both of these requirements are mentioned at the top of every page on site throughout this promotional period.
We are always happy to assist, so if you would like to amend your chosen promotion, please do let us know at info@spiraluk.com and our team will gladly assist.
Thanks,
Spiral
“Lovely looking bags and great to get the free satchel too, although the quality of the stitching is disappointing as freyed and uneven in places. I bought the rucksack for heavy laptop / work kit commute around London and unfortunately the fit is uncomfortable, very heavy on the shoulders. Could be improved with a chest strap.”
“Plenty of pockets , great colour and drama free delivery. Disappointed with the quality of stitching, very visible. Definitely a second and not premium.”
“Happy to comment on positive reviews on social media, however not the constructive comment's.
Paid for express delivery that then took 8 days to arrive, no reply or response from Spiral.
So you’re lacking in communicational skills with your customers, which is a big negative.”
Hi Paul, thanks for reaching out!
The item you ordered was a pre-order item that stated dispatch between 09/09 - 11/09. This was stated in the item title, at the top of the item description directly under the price and on the top bar of every page on our site.
Your item was then dispatched on 11/09 (within the timeline specified). With a dispatch notice email sent.
I have also searched our customer inbox using your order email and the email provided for this review and can find no record of any correspondence reaching out to us?
Our #1 priority at any time is our customer correspondence and happiness, therefore I wanted to ensure our team had followed these correct steps in showcasing the product and email correspondence.
We absolutely value and appreciate you shopping with us. If any of the above is incorrect or there is anything at all we can assist with, please do let us know.
Thanks,
Spiral
“Love the bag I ordered. Comes as advertised and is very functional. The only thing I would have liked is if the side bottle holders weren't as tight and narrow.
Good customer service and decent delivery time.”
“It was alright as a £40 backpack goes i was comparing it to a more expensive one that looked similar and was just getting old so the pockets inside look a bit cheap on this it has an annoying noice from the zip when you move and could do with a pocket at the side for safety but for £40 is does a job I’m guessing that’s why the Facebook video focuses on the external of the bag as just two basic pockets inside are not the best”
