Hi Faith, hope you're well!
Thank you for taking the time to share your experience - I can see you emailed regarding a return on 06/12/24. We responded on the next working day (09/12/24) with all return details.
I have instructed our customer team to re-send this, but am sorry that this has warranted a 1* experience.
Thanks,
Spiral
“DO NOT PLACE AN ORDER
I placed an order after checking the website and despite emails and FAKE delivery Spiral is not responding to my requests other than to say they will contact the delivery service WHICH IS ROYAL MAIL.
PLEASE see the clearly fake delivery pictures attached”
Hi Frank, hope you're well!
I'm very sorry your experience has led to the above comments. We of course respect your feedback, and have/will be actioning this with our couriers as this should certainly be delivered.
But in the interests of fairness, as this comments suggests we are a *fake company*:
- We have dispatched your order twice to your address (as you can see in the above images via the Royal Mail site that you were provided tracking to).
- We have spoken on e-mail and have only ever shown our intention was to correctly and promptly deliver your package.
- Your order has since been refunded in full.
If any of the above behaviour would lead to believe this is fake then I am deeply sorry and can only apologise.
Thanks,
Spiral
“The Spiral backpack is a fantastic choice for anyone in need of a reliable and stylish bag. Its design is both modern and functional, making it suitable for school, work, or casual outings. The material is durable and water-resistant, ensuring that your belongings stay safe from the elements.
One of the standout features is the spacious main compartment, which easily accommodates books, a laptop, and other essentials. The additional pockets are perfect for organizing smaller items like pens, chargers, and keys. The padded straps provide comfort during long wear, and the adjustable design allows for a personalized fit.
Overall, the Spiral backpack combines practicality with a trendy aesthetic, making it a great investment for anyone looking for a versatile and durable bag. Highly recommend!”
“Love the bag! it’s perfect for my art class equipment with useful pockets. The colour is true to advertised and it’s a really comfortable fit across my shoulders and back”
“Lovely bag, most importantly is the awesome customer service. Missed my delivery and when I was contacted for a review I made a complaint and it was sorted immediately.”
