“Very easy to buy from and a good quality product.
However, what really shone through was their communication. A logistics delay (which was out of Spiral’s control) was communicated well ahead of time, and a free small bag was sent by way of apology.
This proactive customer engagement is the reason I am writing this review. If their product is half as good as their customer service (and I am sure it will have a long life and remain in good shape) then I will absolutely buy from Spiral again. Thanks. Sam.”
“So far so good with my Spiral transporter delux bag. Taken the weight of my heavy laptop and kept it dry. It seems to be the right dimensions for EasyJet carry on as well, so looking forward to that.”
“Happy to comment on positive reviews on social media, however not the constructive comment's.
Paid for express delivery that then took 8 days to arrive, no reply or response from Spiral.
So you’re lacking in communicational skills with your customers, which is a big negative.”
Hi Paul, thanks for reaching out!
The item you ordered was a pre-order item that stated dispatch between 09/09 - 11/09. This was stated in the item title, at the top of the item description directly under the price and on the top bar of every page on our site.
Your item was then dispatched on 11/09 (within the timeline specified). With a dispatch notice email sent.
I have also searched our customer inbox using your order email and the email provided for this review and can find no record of any correspondence reaching out to us?
Our #1 priority at any time is our customer correspondence and happiness, therefore I wanted to ensure our team had followed these correct steps in showcasing the product and email correspondence.
We absolutely value and appreciate you shopping with us. If any of the above is incorrect or there is anything at all we can assist with, please do let us know.
Thanks,
Spiral
“Ho scoperto la marca Spiral grazie ad un'amica che aveva uno zaino molto pratico. Così ho cercato il vostro sito e dato un'occhiata.
Il prodotto che ho scelto di ordinare è arrivato rapidamente. Mi sembra un'ottima marca.”
“Never heard of Spiral before but came across the advert for their rucksack on FB. Decided to give it a go and I'm blown away.
Great design, premium feel, ample storage and at a good price. As a company, I think they've done a fabulous job. Certainly 5 stars from me”
“Love my bag . I’m a fitness instructor and everything just goes in .
It fit comfortably on my back . It’s done nothing but rain since I got my bag , but my stuff is alll dry inside.x”
“I made a pre-order of the Black Transporter Deluxe Backpack. It arrived pretty much when I expected, the order was correct, and it was well-packed. I've given a separate review of the bag itself, but the TL:DR is that I'm very happy with it.”
