“The product I ordered is great - just what I wanted. But the shipping cost was 4 times the cost of the item. This was only apparent after the on-line purchase process had begun.
Please use a less expensive shipping method for sending items to Australia - not FedEx but plain post would do for small items”
Hi there,
Thank you for taking the time to share your thoughts. We're thrilled to hear that you love the product! We sincerely apologise for the shipping costs you encountered. We understand how frustrating this can be, especially when it affects your overall experience.
Please note that shipping costs are unfortunately not within our control. While we would love to offer a more affordable option, we use two high-profile couriers to ensure excellent delivery and service. Your suggestion for more affordable shipping options will be considered and reviewed, particularly if we are able to offer another high-quality courier that can help us deliver products globally with the same level of service.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best regards,
The Sporting Saint Team
