Stacees Reviews

Name: Stacees
Rating: 4.62

4.6 Rating 124 Reviews

93 %

of reviewers recommend Stacees

4.6

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email
Queries Resolved In	6 - 12 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refused return despite product not matching website images I ordered bridesmaid dresses from Stacees which were advertised as a champagne colour with a matte, structured appearance. When the dresses arrived, the colour was noticeably peach-toned and the fabric was shiny satin, which looked very different from the images shown on the website. The fit and structure around the waist also sat quite differently from the product photos. I contacted customer service and provided comparison photos of the dresses received versus the website images. Unfortunately, the responses repeatedly referred to their 14-day return policy rather than addressing the concern that the product does not match how it was advertised. Despite explaining that this is an issue of the item being not as described, and asking for a return or exchange, the company refused and instead offered discount codes or suggested purchasing another dress. I appreciate that companies have policies, but when a product differs materially from the images used to sell it, I would expect the issue to be reviewed fairly rather than dismissed due to a time window. I have now had to raise the matter with my card provider as a dispute for goods not as described. I would still welcome the opportunity to resolve this directly with the company.”

Helpful Report

Posted 7 months ago

Stacees is rated 4.6 based on 124 reviews