“Can't fault SCA, products are great and true to size. However UPS need to work on their delivery as my order was left outside my front door on a busy road, anyone could've taken it, and of course UPS doesn't offer me an option for select a safe place for delivery because they don't have "UPS My Choice" in my area yet. It's no excuse.”
“Dir Qualität der Produkte ist echt top, ich liebe jeden einzelnen Pullover von Stay Cold den ich habe. Was leider eine Katastrophe ist, ist der Versand mit UPS. Die schaffen es jedes Mal irgend eine andere Scheiße zu bauen, so wie auch dieses mal, wo meine Bestellung trotz unterschriebener Abstellgenehmigung vor der Tür stattdessen an irgend einen Kleine Laden im nirgendwo geliefert wurde der natürlich so unmögliche Öffnungszeiten hat das man sich als Berufstätige Person nur einen Urlaubstag nehmen kann um das Paket zu holen. Deshalb 1 Stern Abzug.”
“The quality of product is great, very pricey expected better packaging for the price, on top of the custom fee an extra £66 so no benefit from taking10% off in Black Friday really not worth the price”
Hey Lisa, thank you for your feedback.
We are glad you like the quality, but we are incredibly sorry that the overall costs and the packaging disappointed you :/
While we have no control over UK customs fees, we clearly failed to make the value and the unboxing experience feel worth the extra investment for you. We messed up if our Black Friday discount felt "eaten up" by these extra costs, and we take your comment about the packaging very seriously.
We have sent you a message to discuss your order and see how we can make this right for you.
Hey Claudine,
first of all, we are incredibly sorry. You’re absolutely right—10 days is way too long :/
To be honest, we got hit with way more orders than expected during the Black Friday rush. We are only human, and despite our best efforts, we fell behind schedule. We messed up here and we sincerely apologize for making you wait.
We have prioritized your order, and it is being handed over to the courier as we speak. You should receive a tracking update shortly.
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