“I ordered a leather suite in July 2020. Even allowing for some delay caused by the pandemic, it did not arrive until the very end of December 2020. It was immediate to the eye that each item of the suite was defective. An independent technician confirmed this. The suite had clearly been squashed into a container for transportation from the Chinese maker. The frames of both sofa and chair were misaligned, cushions were poorly stuffed and badly stitched, and the arm pads were not of equal length. The suite looked old, already sagging, and the leather was puffy and rippled. The technician attributed this to it having been stored in sub-zero temperatures causing 'leather freeze'.
Stokers offered little by the way of an apology and left me without any seating at the beginning of a new lockdown.
My other order of four dining chairs has seen me waiting five months for delivery with no sign of this happening any time soon so I have, today, cancelled it. Again, little by way of 'sorry' from Stokers.
M&S, John Lewis etc., are more than competitive in pricing, and their delivery times are much shorter and reliable, despite the effects of the pandemic. They will have my business in future.
Stokers (and Doorway to Value, one of their other stores) are not what they used to be. They have excellent sales personnel but do not have the same quality of furniture nor reliable delivery times.”
“The customer service we received from Stokers was excellent. David Alexander was very helpful and sincere and did not apply any sales pressure as we have experienced so often in other furniture stores. We found Stokers pricing to be very competitive and we were very satisfied with their delivery arrangements. We would not hesitate to recommend Stokers to other customers as we have always found that they offer an excellent service.”
