“Received my jellycat after 5 days and really good service! So happy with my purchase thanks to Stonegate teddy bears. Would definitely recommend to others”
“I ordered from Stonegate Teddy Bears online, and the experience was flawless! 🌟 The website is easy to navigate, with detailed descriptions and photos that make choosing the perfect bear a joy. My order arrived quickly and beautifully packaged, making it feel like a special gift even if it's for yourself! The quality of the bear exceeded my expectations, and the care they put into their products shines through. Highly recommend Stonegate Teddy Bears for anyone looking for a truly special addition to their collection or a heartfelt gift!”
“I found the Jellycat I wanted easily on Stonegate Teddy Bears website when it was out of stock everywhere else. Postage price was reasonable and it arrived very quickly! Great service.”
“I used to shop at their store in York, its so magical, and the family that run the place were always so nice to me! I moved away but still my favourite place to buy soft toys, very happy to continue supporting them as independent stores like this are a true gem.”
I'm sorry to hear that you had a frustrating experience with your delivery. We care about all of our toys and would normally take them out and make sure they're plushed up, happy and presentable before we ship them out but it would appear that this step was missed in your case. I'll have a word with the team to make sure we're giving every soft toy the time and affection they deserve before they're sent off to their new homes.
Thank you so much for taking the time to feed back to us. We sincerely appreciate your input as it helps us to grow and improve as a business.
