“Excellent service, very helpful and a quick delivery. This is the 2nd bear I have purchased and recommend Stonegate Teddy Bears to my friends and family.”
“I had a wonderful experience with Stonegate Teddy Bears! After purchasing a Jellycat, I left a note asking if they could include a birthday message. To my surprise, they called me to confirm the details and were so kind about adding the personal touch. The gift arrived beautifully packaged with a birthday card included. Their attention to detail and exceptional customer service truly impressed me. Highly recommend this store for anyone looking for thoughtful gifts and excellent service!”
“I received my gift within a couple of days of me placing my order. I had emails notifying me along the way and it was so well wrapped up and kept safe. So pleased with this company I would use them again.”
“Ordered on 27/11/2024 checkout said 2-4 working days tracked..we are on 04/12/24 still no idea where this delivery is. Tracking number only says sender has advised they have dispatched delivery.. so unsure when i am expecting this delivery and I needed it for this week Friday for a birthday. First time using retailer and it has not been the best.”
Heya,
Due to the busy festive period shopping, we have been experiencing delays with the local post office and Royal Mail. We receive the tracking number directly from the post office after handing them the item, you’ll see the date of sending stamped on the parcel as being within one working day of your ordering date, once the item arrives, showing that the delay was not on our part. We do apologise for the delay but unfortunately it is entirely out of our control.
We will put a notice up on our website to inform others of the current postal delays.
Wishing you the best,
Stonegate Teddy Bears
“I searched to order 2 Jellycat toys from websites and Stonegate Teddy Bears were the only one who had what I wanted so I ordered from there. They arrived very quickly with no delivery charge either.”
“Absolute rip off cost me £17.99 for a tiny soft thing that resembles a washing up scrub.
The plastc package had a 3cm hole in it, so the item could have easily been damaged”
