Telrex Reviews

Name: Telrex
Address: 3843-3845 Pacific Highway, Loganholme, Queensland
Rating: 4.89

4.9 Rating 510 Reviews

97 %

of reviewers recommend Telrex

4.9

Based on 510 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Telrex:

Telrex opened its doors as Telephone Wreckers in 1999 and has since grown from just serving the local area to the entire country by providing great quality telephone systems at every price point. Our head office team and warehouse is based in Loganholme, just south of Brisbane, where we sell directly to suppliers and the public from our showroom. Our Melbourne Telrex office is based in Keilor Park.

Our supply network and partnerships encompass the whole of Australia, with connections in Sydney, Brisbane, Melbourne, Hobart, Darwin, Perth and Adelaide.

With over four thousand products online and in store, we have everything from headsets and data cabinets to cables and sockets. With great brands like Coms in a Box, Plantronics, Jabra and more, all of our products are excellent quality at even better prices. We always offer customised products and packages — no two are alike.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was good, but was disappointed on how long it took to get my order. I had to keep following up.”

Helpful Report

“Well I suppose as the end in line supplier, its not really Telrex's fault that 50% of the 3 x Poly P5 video cameras and 3 x Plantronics Blackwire 5220 didnt work plug and play out of the box as advertised. It took 3 hours online with Poly support and 2 hours before that trying to sort it myself to get 1 of the 3 devices working and 2 have been returned under warranty and I now have to wait to get them redelivered! What sort of a company (Poly) can sell 6 items and have 3 of them not work as advertised. Its disgraceful. That said Telrex have handled the return process professionally by phone (well all except the counter staff who had to be cajoled into giving me a return receipt!). Also the Poly support staff were relatively accessible (short wait times), competent and easy to understand.”

Helpful Report

“I was disappointed that after waiting for two days for an item that was supposedly in store, that I had to ring up to find it wasn't in store and wouldn't be delivered until the next week”

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“The product was fine and arrived quickly but I was spammed with unsolicited emails afterwards.”

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“The displayed item on the web is different to the supplied item, cover folds over top of unit not allowing top entry of cables, other wise product is ok.”

Helpful Report

“I ordered a phone headset by mistake (instead of a laptop enabled headset) which was entirely my fault. However I have message multiple times to Telrex in order to exchange the product and I have heard nothing in response. I have returned the product and I am hoping I will receive a response soon. If not I stand by this review. Update: I have now received a response and a product exchange. So in the end its a good result but the initial response was still pretty poor.”

Helpful Report

“I'd love to give a meaningful review but I still haven't got the headset yet. My advice is not to choose StarTrack. It's the worst courier I've ever seen.”

Helpful Report

We've just reached out to you by email today. We pride ourselves on providing fast and reliable delivery to our customers. Your headset has been available for collection since Tuesday 24 March. An attempt for delivery was made on Monday 23 March. We'd really appreciate it if you'd take a moment to revise your feedback!

Telrex is rated 4.9 based on 510 reviews