Hi Barry,
Sorry to hear you have had a less than perfect experience. I have checked our inbox and cannot find any messages. On checking the order history, it was ordered on the 19th and delivered 2 days later on the 21st. Tracking details: https://www.myhermes.co.uk/track#/parcel/9125774307735385/details
If for some reason you have not received your order, please contact us at info@thegrocery.shop and we will take the required action to ensure you are happy with the service.
With Warm Regards
Peter Morgan
Customer Experience Manager
“Ordered a cereal which I was having trouble finding and managed to buy it from The Grocery Shop and it arrived a couple of days later - great service- thanks”