“BEWARE DO NOT use this site! Sent me the wrong order and they will not respond even after multiple emails and online chatting. They have two different numbers to call and they are both NON-OPERATIONAL. So you're just out of luck and out of money. Would have given zero stars, but that wasn't an option.”
Hi Barry,
Sorry to hear you have had a less than perfect experience. I have checked our inbox and cannot find any messages. On checking the order history, it was ordered on the 19th and delivered 2 days later on the 21st. Tracking details: https://www.myhermes.co.uk/track#/parcel/9125774307735385/details
If for some reason you have not received your order, please contact us at info@thegrocery.shop and we will take the required action to ensure you are happy with the service.
With Warm Regards
Peter Morgan
Customer Experience Manager
