“Initially I was overjoyed with the advice and helpfulness of the gentleman I spoke with and the service they could provide - going the extra mile to deliver up 3 flights of stairs, assembling the new bed and removing the existing one with a 2 man team - fabulous! The bed arrived at the warehouse earlier than expected and this was excellent news; however, I had to change the delivery address to my own as it was no longer required by the tenant of our property and they were happy to oblige. In response to my change of delivery address request I received confirmation that this had been changed, but was also advised "We do not assemble but will take away the old bed this has to be disassembled and ready for collection" - which would have been a complete disaster had the delivery still been going to my tenant. On querying this I did get agreement to undertake the set up of the bed, but in the changed circumstances this was not required. I am very pleased with the bed and prompt delivery, but feel somewhat misled/disappointed by the full service I believed was being offered, but unlike most other companies they were prepared to deliver up the 3 flights of stairs!”
“Excellent customer service and advice. Bed and mattress exactly as described. Arrived next day as required...only criticism is of external courier company who just dumped the bed at my front door!”
“Found the mattress I wanted at the best price here. Ordering was quick and easy. Payment was taken immediately. The only downside was the wait for delivery. It took a month for the mattress to arrive. When delivery of mattress to "warehouse " was complete poor communication for delivery- rang my telephone but no message left or numbe to call back. Got sorted eventually by email. Delighted with the mattress.”
“Could not fault company only delivery was a bit slow but Sleep Station chased it up for me straight away. I got my bed within two days. I would definitely recommend this company”
“It was very easy to order and I was very surprised by the next day delivery! However, I would have liked more updates on my order. I only received one email saying it was being delivered, but they never gave me a time.”
“The bunk beds arrived in a timely fashion but once the box was opened it was clear that they had been damaged probably whilst in transit . We spent quite a bit of time organising a replacement box but to be fair to Sleep Station they assisted with this process dealing with supplier and delivery company and keeping us up to date with progress of the replacement box . Replacement bunk beds arrived a week later and were assembled with no issues . Purchased March 2016 . London SW18 .”
“Bed as expected as direct from manufacturer. The Sleep Station customer service seems reactive only as after 4 weeks of no news they had to be chased several times for information about delivery when it came to light that the delivery time had grown to 6 weeks plus. The Sleep Station was not aware of any delay until contacted, and their delivery company did not appear to be under their control. This was an anxious experience where you wished you had purchased somewhere else as you did not feel like a valued customer during the order process. The Sleep Station promised in writing that they would send a goodwill gesture of £30 and 2 pillows; but they did not do this despite reminding them after the completed delivery…..
Be aware the delivery company does not assemble the beds. They also scrap the old bed and or frame. If you want all or part of your old bed to go to charity you will need to do that yourself.”
“Missing parcel, and then delivered two of the same as a replacement. Asked ME to dispose of the second one. Absolutely useless...... also a bit of the bed missing which has not been chased up. It is not completely essential but really annoying. A waste of my time and would never buy from them again.”
I'm sorry you had trouble with this - when the 2nd box didn't arrive the same day as the 1st box due to delivery congestion we got a replacement out the same day and unfortunately both boxes arrived on the same day. We did offer to collect the unwanted 2nd box if it couldn't be disposed of but as the delivery company was closed for Christmas advised this couldnt be done until the new year.
Again I'm sorry a slat cap was missing (J Bowen said they put it in with the second box we sent out)- the manufacturer is closed during this period and we have chased several times regarding this and will do so again in the new year.
I'm sorry I'm not sure what this refers to? if an order was placed that is the price paid? Can you provide further information or an order number at all?
We are a small family run business and do not capitalise on any customer and generally try to help out the best we can - we have also offered a 5% discount for all NHS members for a number of years (my mother is an NHS nurse so i know how hard you work!)
Are you sure you have the right company? If so please get in touch with me direct (matt@thesleepstation.co.uk) so i can look into this!
Posted 2 years ago
On further review it looks like this is for a sleep clinic called Sleep Station rather than ourselves!
https://www.sleepstation.org.uk/
“Placed an order on a high sleeper bed because of their next day delivery service, they happily took the money and then emailed about 2 minutes after to say it was out of stock! Should never have taken the money in the first place if it was out of stock. £320 down until it gets refunded and unable to order another bed elsewhere! Cheers for nothing!”
“Ordered bookcase which was stated as in stock in early December 2020. After the order was placed they said it was now out of stock... although they have responded once to an email enquiry they have not provided any information on when it will be delivered.
I would avoid them, simply because their approach seems to be get the money irrespective of their ability to deliver.
Still waiting with no response to a new delivery date 6 jan”
