“Initially I was overjoyed with the advice and helpfulness of the gentleman I spoke with and the service they could provide - going the extra mile to deliver up 3 flights of stairs, assembling the new bed and removing the existing one with a 2 man team - fabulous! The bed arrived at the warehouse earlier than expected and this was excellent news; however, I had to change the delivery address to my own as it was no longer required by the tenant of our property and they were happy to oblige. In response to my change of delivery address request I received confirmation that this had been changed, but was also advised "We do not assemble but will take away the old bed this has to be disassembled and ready for collection" - which would have been a complete disaster had the delivery still been going to my tenant. On querying this I did get agreement to undertake the set up of the bed, but in the changed circumstances this was not required. I am very pleased with the bed and prompt delivery, but feel somewhat misled/disappointed by the full service I believed was being offered, but unlike most other companies they were prepared to deliver up the 3 flights of stairs!”
“Excellent customer service and advice. Bed and mattress exactly as described. Arrived next day as required...only criticism is of external courier company who just dumped the bed at my front door!”
“Found the mattress I wanted at the best price here. Ordering was quick and easy. Payment was taken immediately. The only downside was the wait for delivery. It took a month for the mattress to arrive. When delivery of mattress to "warehouse " was complete poor communication for delivery- rang my telephone but no message left or numbe to call back. Got sorted eventually by email. Delighted with the mattress.”
“Could not fault company only delivery was a bit slow but Sleep Station chased it up for me straight away. I got my bed within two days. I would definitely recommend this company”
“It was very easy to order and I was very surprised by the next day delivery! However, I would have liked more updates on my order. I only received one email saying it was being delivered, but they never gave me a time.”
“The bunk beds arrived in a timely fashion but once the box was opened it was clear that they had been damaged probably whilst in transit . We spent quite a bit of time organising a replacement box but to be fair to Sleep Station they assisted with this process dealing with supplier and delivery company and keeping us up to date with progress of the replacement box . Replacement bunk beds arrived a week later and were assembled with no issues . Purchased March 2016 . London SW18 .”
