The Wooden Floor Store Reviews

Name: The Wooden Floor Store
Address: 11 Scotts Road, Paisley
Rating: 4.61

4.6 Rating 36 Reviews

89 %

of reviewers recommend The Wooden Floor Store

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Phone:

0844 800 1030

Email:

info@thewoodenfloorstore.com

Location:

11 Scotts Road
Paisley
PA2 7AN

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Anonymous

Anonymous // 01/01/2019

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“Joe was excellent with me he solved my problem in no time and his service was second to none would certainly not be afraid to go back”

Helpful Report

Posted 1 year ago

“I've now purchased for the 2nd time from the Wooden Floor store in Perth. Jay and Johnny have been a delight to deal with and I've recommended them to many. Fantastic product knowledge, service and communication and delivery of goods. I honestly would recommend their products and staff service. It truly is the exception to the rule these days. I have to also put a HUGE five star and more :) to the recommended fitters by Jay and Johnny. Peter and Nathan. I couldn't be happier with their work. 1. Great eye for detail and good at problem solving, should any wee issue present like wonky skirting. 2. Always totally punctual. 3.Great work rate. 4. Great at keeping communications about expectations and what can be delivered and when. 4. All round fantastic people and service. Highly, highly recommended.”

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Posted 2 years ago

“I bought a laminate floor Swiss Kona make,after fitting it (Il'm a builder) it squeeked constantly. Called your falkirk depot to report thus issue ,month went by no response. Called again ,Fitter sent out to assess,fitting off product not a issue in his words he would report .month went by nothing done about this issue .manager again sent out Fitter to check again 1 wk before Christmas, no issue with installation he said . 23rd off February and I still haven't had a response from wooden floor store or manufacturer off flooring. Customer service shocking.still squeaky floor.”

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Posted 4 years ago

“Belfast - We had an issue with our floor but Geoff sorted it out 100% for us. Absolutely delighted and excellent customer service. Thank you. Chris”

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Posted 4 years ago

“Belfast Store - Dealt with this company for the third time and each time we had an excellent experience. All of the staff were very pleasant and all gave great advice and guidance. They dealt with our projects from start to finish and supplied excellent workmanship their pool of contractors. I would strongly recommend the company to anyone and will certainly use them again myself.”

Helpful Report

Posted 4 years ago

“Do not buy the Spc vinyl waterproof click flooring it’s advertised as being scratch proof and has 10 year warranty. I noticed scratches on it got in contact with the Belfast company and they blamed me and refused to fix it. Even though the scratches are in places where no furniture could fit. Do not buy from wooden floor company Boucher rd. There is no after care offered even though they advertise it.”

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Posted 4 years ago

“We recently purchased flooring from the Hillington branch in Glasgow. We were lucky enough to have been assisted by Alan Boyd. His customer service was outstanding 👏 Thank you, we will certainly be back.”

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Posted 4 years ago

“Craig was brilliant in helping pick our wooden floor and gave us a brilliant deal We needed help in moving furniture and the 2 Scott’s couldn’t be more helpful and they did an excellent job in fitting our Walnut floor. ⭐️⭐️⭐️⭐️⭐️As day long”

Helpful Report

Posted 4 years ago

“What went wrong..🤔you have to travel to back of beyond to pick it up,there recomended fitter turns up,leaves him to get on with it(empty flat)..10 mins gone phones and hes charging his phone,blews a fuse..leaves to come back do floors next day…didnt finish job but says come back,made plan for one night,didnt come..then ignores all further txts..shop not really interested..so if offered Craig to fit..avoid not reliable..they werent cheapest but thought good company..just shows you”

Helpful Report

Posted 4 years ago

“We have just had the best experience with The Wooden Floor Store, a process that could have been stressful was totally eased with the help of Alan at the Glasgow store. Great advice was offered in the show room, arranging delivery was seamless and the fitter recommended did a fabulous job. We had extra packs of flooring left over, and were able to return unopened packs. An amazing service, will definitely be back again.”

Helpful Report

Posted 4 years ago

“A big thankyou to the guys at the falkirk branch who went that extra mile to ensure we were happy They were a great help to us when we visited . the dark grey Beri herringbone bedroom floor is now complete and looks stunning...so much so, that we are returning to pick a floor for the lounge !”

Helpful Report

Posted 4 years ago

“Impeccable service from Alan at the Glasgow store and always available to ping an email to or call up looking for information. The expert knowledge really helped us pick the floor that was right for us. We could not have been more happy with the help and handling of the purchase. However, upon delivery of the wood to the flat which came at an additional payment, the courier refused to use the lift from the ground floor to the first floor. All the wood and additional products that were purchased were left at the entrance to the flat on the ground floor with the expectation that we would carry them all ourselves. This was all done without the courier considering the well-being or age of the receiving customer. This really was laziness and poor service from the courier when all the arrangements had been made previous to the delivery.”

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Posted 5 years ago

“Fantastic service from Alan at the Glasgow store. Knowledgable, helpful, able to help me match an existing floor. Absolutely thrilled with the oak flooring I purchased, looks fabulous.”

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Posted 5 years ago

“Very helpful and friendly advice. Delivered on time in full. Good quality and no damages. I over ordered as suggested just in case however didn't use a few packs. The return/refund went through just fine. Great shopping experience. Thanks James (Peterborough)”

Helpful Report

Posted 5 years ago

“I bought the Engineered, American Walnut Herringbone from the Glasgow Store. At first, I wasn't sure which wood and finish to choose. The staff were so knowledgeable and helpful, offering advice about which style of wood would suit our needs. They also provided free samples so I could see how the colour would look at home. Now the floor is fitted and it is a really good quality, beautiful floor! I am very impressed with this company. Their customer service was excellent.”

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Posted 5 years ago

“Thank you Dave & Jay, Your help and service was 1st class, we ordered on Wednesday and as promised delivered on Friday, excellent product, 2nd time we used easystep and will definitely order again.”

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Posted 5 years ago

“Aaron at The Wooden Floor Store in Belfast is an absolute star. From the beginning of this process, i.e. viewing and sampling the various floors to the finish of installing the floor Aaron went the extra mile to ensure everything was to our satisfaction. The floor fitters, Stuart and John where absolutely brilliant installing the floor. First Class professional job throughout. 👏”

Helpful Report

Posted 5 years ago

“I dealt with Steven and John in the Edinburgh store and both were very helpful giving good advice. They offer a good product at a very competitive price and are very helpful at answering questions and dealing with queries. The deliveries that we have had have also come on time with no fuss.”

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Posted 5 years ago

“So happy with our new engineered wood floor. I cannot thank Alan in the Glasgow Hillington store enough, his service has been first class from start to finish. We purchased a herringbone floor which was a little darker than I originally wanted, but after chatting to Alan about our house/decor etc I trusted him and his advice and I’m so glad we did! He was right and it looks stunning. Delivery was seamless and Michael and his team of fitters were lovely and did an amazing job. They worked tirelessly until all was complete and found solutions to some small issues with our doors and fireplace to ensure the finish was the best possible. We purchased too much flooring as I over measured, but they allowed us to return the extra which I was very grateful for. We’re so happy with the price and quality, but more importantly, I don’t ever remember ever having such great service from a company. Thank you to Alan, Michael and all at The Wooden Floor Store.”

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Posted 5 years ago

“We came in the Hillington Branch and were assisted by Dean. He helped in calculating roughly how much flooring we need, promptly checked stock and allowed is to pay only a £100 deposit to secure my stock. He then helped arrange a suitable and quick delivery day for the floors, and all the flooring arrive on time! My floors look absolutely stunning, and after checking out a few shops - I found that The Wooden Floor Store were the best due to how helpful they were, and how quickly they got everything organised for me. The price I received was also extremely competitive! Michael the fitter was excellent. They came out on the dates agreed, and for the job done in only 3 days. Overall everything was as smooth as it couldve been, and would recommend to go there for their floors.”

Helpful Report

Posted 5 years ago

The Wooden Floor Store is rated 4.6 based on 36 reviews