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Total Cards Reviews

4.8 Rating 3,299 Reviews
B-
Happiness Grade

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,\nDurham Way South,\nNewton Aycliffe

Total Cards have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.61%
Industry Average
Good price good seller
- John Boyce
Fair price, with good buy limit to allow as many people access as possible.
- Anonymous
Good prices, international delivery time is on point.
- Anonymous
A

Delivery - Fast

97.14%
Industry Average
I have ordered from here a few times now, and it never disappoints. Fast delivery and my cards are always kept safe and arrive perfectly fine. Definitely recommend! Friendly service.
- Amy Jackaman
Good stock, able to obtain even the newest of sets with ease, delivery was prompt and without issues
- Anonymous
Quick delivery, will buy again
- Alex Chung
F

Returns Process - Difficult

0.00%
Industry Average
The statement advising they’re not returnable is also not included in their Returns & Refunds page, it’s hidden in the T&Cs page.
- Anonymous
E

Refunds - Difficult

38.10%
Industry Average
I emailed them angrily about this and they *admitted they had the product and sold it for more*, offered no apology and finally processed my refund after almost a year.
- Anonymous
Terrible service ordered a starter deck from here which was on pre-order had no updates during the process unless I messaged them. When I asked for a refund after waiting 3 weeks I got told it would take 10 days that’s fine but then I recieved an email after 8 days saying they had only just processed the refund
- Anonymous
Thirdly, I wasn't automatically offered a refund, but instead a gift card and this is apparently protocol.
- Nelesh Patel
98.49%
Industry Average
I have ordered from here a few times now, and it never disappoints. Fast delivery and my cards are always kept safe and arrive perfectly fine. Definitely recommend! Friendly service.
- Amy Jackaman
I still haven’t received my order but it had nothing to do with them it was the postal service. They was very quick when it came to communication and couldn’t fault them
- Liam Hoare
Excellent customer service. Cards came quickly and well packaged. Would recommend.
- Mike Watts