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Total Cards Reviews

4.8 Rating 4,338 Reviews
C
Happiness Grade

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,\nDurham Way South,\nNewton Aycliffe

Total Cards have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

97.33%
Industry Average
“ Nice and easy website to get singles for the binder. Great price to get the cards you need ”
- George English
“ I absolutely love it, the gorgeous artwork of the cards and accessories that come with it was a perfect way to be introduced and experience the 30th anniversary and the price was absolutely worth it. Getting a small pack of sweets is a very nice touch as well with delivery and an glad I bought from Total Cards as staff were very helpful when I had inquiries about it as well.😊👍 ”
- Jay Downer
“ Arrived quickly, packed well and in proper condition. Price also good. ”
- Anonymous
A

Delivery - Fast

97.64%
Industry Average
“ Very pleased that I was able to buy the last booster pack that was available for the Pokemon 30th Celebration! Obviously, I wish I could have got more! Decent delivery service too. ”
- Ting Wai Wong
“ Great service as always from Total Cards , I very much appreciate being given opportunity to purchase some Delta Reign booster packs . Quick delivery as always and my daughter loves that you include an extra sweet in our order ! ”
- Anonymous
“ 5/5 Pretty swift Delivery,Great customer service. would 100% recommend buying your tcg from here ”
- Wesley Barnes
F

Returns Process - Difficult

0.00%
Industry Average
“ The statement advising they’re not returnable is also not included in their Returns & Refunds page, it’s hidden in the T&Cs page. ”
- Anonymous
F

Refunds - Difficult

30.77%
Industry Average
“ Still not received my order and it’s been months. No communication unless I’ve chased it. Disgusting behaviour and no refund either. ”
- Anonymous
“ Placed two orders. Cancelled one as items were taking longer than originally stated. The order that came was great - arrived well packaged and in mint condition. The order I cancelled I'm still waiting for a refund weeks later, my order status hasn't even changed. I have to keep chasing myself and get the same generic response, very frustrating. ”
- James Merrick
“ Very poor experience, product was late coukd not get a refund. Will not be using again very bad experience ”
- Anonymous
98.85%
Industry Average
“ Perfect service. Arrived on the day of the release and boxed well. Me and my son really enjoyed opening. The sweets and stickers were a nice touch. ”
- Alexander Harrington
“ Very pleased that I was able to buy the last booster pack that was available for the Pokemon 30th Celebration! Obviously, I wish I could have got more! Decent delivery service too. ”
- Ting Wai Wong
“ Very Happy. Great service. 10/10 ”
- Anonymous