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Total Cards Reviews

4.8 Rating 3,519 Reviews
B-
Happiness Grade

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,\nDurham Way South,\nNewton Aycliffe

Total Cards have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.68%
Industry Average
price seem really good gonna buy some tcg with them for sure
- Anonymous
Got an absolute steal on their website. Loads of paints for what feels like more than half price during their black Friday sale. (And they were paints i actually needed and not got suckered in). Prices were great, delivery price was acceptable and arrived fast. I didn't have to contact them in any way so that puts them in the competence bracket. Keep up the great work
- Mathew Wright
Delivery and price are great for the product very content
- Joshua Hayhoe
A

Delivery - Fast

97.04%
Industry Average
Really happy with the cards, good prices and quick delivery. Very happy customer!
- Anonymous
Bought this as a gift so not personally used the items. However, I was impressed with the service I received. Delivery was fast considering it was the busy Christmas period and they took the time to check my delivery address as it wasn’t your normal home address. Packaging was good and a little gesture of a maoam sweet in the box it was delivered was nice.
- Paula Thomas
Great service and quick delivery. Could be packaged a little better so the cards are not at risk of getting bent and damaged due to curriers although it does say fragile on package.
- Dale Hyde
F

Returns Process - Difficult

0.00%
Industry Average
The statement advising they’re not returnable is also not included in their Returns & Refunds page, it’s hidden in the T&Cs page.
- Anonymous
E

Refunds - Difficult

36.36%
Industry Average
I emailed them angrily about this and they *admitted they had the product and sold it for more*, offered no apology and finally processed my refund after almost a year.
- Anonymous
Terrible service ordered a starter deck from here which was on pre-order had no updates during the process unless I messaged them. When I asked for a refund after waiting 3 weeks I got told it would take 10 days that’s fine but then I recieved an email after 8 days saying they had only just processed the refund
- Anonymous
Thirdly, I wasn't automatically offered a refund, but instead a gift card and this is apparently protocol.
- Nelesh Patel
98.35%
Industry Average
My order unfortunately had half the products missing however a single call and it was all kindly worked out and the rest of my order is on the way. They have amazing customer service and selection
- M Roberts
Great customer service every time I come in store, great selection of products in store and great service when it comes to bulk sales, quick and great prices given, I will continue to shop in store and online and recommend to all friends and family
- Neil Davison
Just received my cards in the mail today. It was properly packed and all cards were in good condition. If I can't drive out to the store, I will definitely order online again. Excellent service.
- Ivan Goslett