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Total Cards Reviews

4.8 Rating 3,859 Reviews
B-
Happiness Grade

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,\nDurham Way South,\nNewton Aycliffe

Total Cards have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

96.50%
Industry Average
Good service and price. Pulled a ghost rare. Happy days.
- Tyler Clarke
In principle it's all good with shipment and everything. Biggest problem is the customs to Germany. To pay one third of the price more is just too crazy.
- Anonymous
Great price and excellent quick delivery. Will definatly be purchasing more from Total Cards in the future
- Shane Gould
A

Delivery - Fast

97.63%
Industry Average
Excellent customer service has a great variety of cards at reasonable prices super quick delivery and the cards arrive on time and in excellent condition 10/10
- Craig Williams
Good service, fast delivery
- Anonymous
Easy to use website. Items arrived as described. Safe, speedy delivery items very well packaged. excellent communication throughout the whole process
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
The statement advising they’re not returnable is also not included in their Returns & Refunds page, it’s hidden in the T&Cs page.
- Anonymous
F

Refunds - Difficult

33.33%
Industry Average
Order 1 - I ordered a few individual cards, they couldn’t complete the order and provided me a refund for the missing card.
- Anonymous
It's current business day 5 & the refund process has not even started.
- Oliver
Terrible service ordered a starter deck from here which was on pre-order had no updates during the process unless I messaged them. When I asked for a refund after waiting 3 weeks I got told it would take 10 days that’s fine but then I recieved an email after 8 days saying they had only just processed the refund
- Anonymous
98.86%
Industry Average
Good quality good service
- Dylan Zammit
Good service and price. Pulled a ghost rare. Happy days.
- Tyler Clarke
Excellent customer service has a great variety of cards at reasonable prices super quick delivery and the cards arrive on time and in excellent condition 10/10
- Craig Williams