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Total Cards Reviews

4.8 Rating 3,119 Reviews
B-
Happiness Grade

About Total Cards:

We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!

We have reviews from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest-rated and trusted place for all your TCG supplies.

With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers who trust us to deliver the highest quality service, order after order!

Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find another retailer that has us beat, then just let us know and we'll do our best to price match!

Comprehensive Support
We offer round-the-clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!

Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!

Visit Website

Phone:

03335770094

Email:

support@totalcards.net

Location:

6 Maple Way,\nDurham Way South,\nNewton Aycliffe

Total Cards have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.77%
Industry Average
Very good pricing and packaged well. Fast delivery. Already a returning customer because I know I can trust you to price fairly and deliver on time.
- Rebekah Byford
Amazing customer service and a great place to buy singles, but this review is about the 2 new commander precons and they sent them out promptly as soon as they had the stock and they didn’t raise the price too much after the reveals unlike other vendors 10/10 would again
- Marc Hanbury
Awesome card. Great artwork, and I'm happy it was a very reasonable price. Thank you. :)
- Mark Johnson
A

Delivery - Fast

96.57%
Industry Average
Super fast delivery too! Extra card in the packaging too! No damage on delivery.
- Jade Fox
Great service, fast delivery. Product as advertised
- Jayden Elliott
Would definitely recommend using them really good customer service and quick delivery definitely be using them again in the future.
- Chris
F

Returns Process - Difficult

0.00%
Industry Average
The statement advising they’re not returnable is also not included in their Returns & Refunds page, it’s hidden in the T&Cs page.
- Anonymous
E

Refunds - Difficult

42.86%
Industry Average
Terrible service ordered a starter deck from here which was on pre-order had no updates during the process unless I messaged them. When I asked for a refund after waiting 3 weeks I got told it would take 10 days that’s fine but then I recieved an email after 8 days saying they had only just processed the refund
- Anonymous
Thirdly, I wasn't automatically offered a refund, but instead a gift card and this is apparently protocol.
- Nelesh Patel
Still have not receive my items since last week. I will like a refund for my money as I paid express delivery.
- Juan Sala
98.57%
Industry Average
Excellent service. Ordering straight forward. Good communications. Competitive pricing. Quick dispatch. Packaging good and item recieved in excellent condition. Nice little touch as package included some sweets
- Sara Bibby
Awesome service and even better cards!
- Anonymous
Excellent service
- Marie Merrick