Trip.com Reviews

2.6 Rating 562 Reviews

41 %

of reviewers recommend Trip.com

2.6

Based on 562 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email

About Trip.com:

Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.

Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.

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How do I contact Trip.com?

Helpful Report

(13 hours ago)

You can contact Trip.com by Telephone, Live Chat and Email.

Helpful Report

(13 hours ago)

80.11%

Industry Average

“ Customer service was friendly and professional. Even when the system glitched, the rep stayed calm and made sure I understood every step. ”

- Luka

“ My flight got canceled and the customer service danny called in the hotel and told them my situation to see if they can move back my hotel bookings. I was super impressed, good job danny! ”

- Mikey

“ I was booking a flight ticket for my grandma but due to her age, me and my family weren't sure if she is still eligible to take the flight with eva air. So we called customer service and they asked the airline and made a remark for my grandma's ticket. When she got to the airport, there were staffs escorting my grandma to the boarding gate. What an excellent experience! ”

- Andie Hsu

Trip.com Reviews

About Trip.com:

Customer Service - Good