Dear Edris,
Thank you so much for taking the time to provide us with your feedback on Troo Health Care Ltd. We appreciate your willingness to share your experience with us.
Firstly, we would like to apologise for the inconvenience you faced regarding your order. We understand that not receiving your parcel is frustrating and we deeply regret any inconvenience caused. We have on this occasion tried every avenue available to us to resolve this, we have confirmation from Royal Mail that it was delivered to the address supplied, we have contacted you to double check your address and have issued an immediate refund at your request.
We hope that you accept our apology and again offer our appreciation for the time taken to share your feedback.
Kind regards
Troo Health Care
“I have been a customer of Troo Health Care for several years now. The products I have ordered from them appear to be of the highest quality. They arrive by return post and are, as stated, letter box friendly. I shall continue to use this company as I am totally satisfied with them.”
