Hi Sylvia, I am sorry that you have not received your order it was dispatched on 7th May. I will ask our fulfilment team to investigate and get back to you via email. Hopefully we can locate the item, if not we will replace for you.
Kind regards
Alison
Dear Walter,Thank you so much for taking the time to provide us with your feedback regarding your recent experience with Troo Health Care Ltd. We truly appreciate your thoughts and insights.
With regards to your most recent order, this was shipped on the same day the order was placed (28th March 2024). If you have still not received it please can you contact our customer support team and we will be glad to assist.
Dear Edris,
Thank you so much for taking the time to provide us with your feedback on Troo Health Care Ltd. We appreciate your willingness to share your experience with us.
Firstly, we would like to apologise for the inconvenience you faced regarding your order. We understand that not receiving your parcel is frustrating and we deeply regret any inconvenience caused. We have on this occasion tried every avenue available to us to resolve this, we have confirmation from Royal Mail that it was delivered to the address supplied, we have contacted you to double check your address and have issued an immediate refund at your request.
We hope that you accept our apology and again offer our appreciation for the time taken to share your feedback.
Kind regards
Troo Health Care
“Used Troo for a while for supplements for my mother. She died in August, Troo were informed but September delivery was still sent. This was returned and refund promised.
Now December's delivery is on way with no sign of a refund for September.
Awaiting reply.”
“Never got updates about the products purchased not even after 2 weeks but still received an email asking me to rate my experience. Unfortunately not positive and I am unable to check the status of my order because I did not register to the website.”
Thank you for your feedback. We are sorry you have not received your order. It was shipped 13th March by 1st class mail but the delivery scan is still showing as not delivered so it looks like it may have gone astray. This delay is disappointing and unfortunately not one we can control as we had shipped the order promptly. Our customer service team will be in touch to resolve this as quickly as possible.
We have checked our email portal and can find no record of any emails from the email address you used to order - unfortunately it looks like any email you sent has not reached us. We can be contacted direct by email or by using the website - https://support.troohealthcare.com/support/tickets/new. We can assure you the website is not a scam - we have been trading 2006 and have an excellent online reputation which can be viewed in the public domain.
Thank you, Sue, for taking the time to provide us with your feedback about your experience with Troo Health Care. We are sorry to hear about the issue you experienced with the delivery of your order.
We shipped the order 1st March by 1st class mail and can see from the tracking it was delivered 11th March - the day after you left this review. Clearly taking 10 days for Royal Mail to deliver is disappointing and we are sorry that this caused you to feel anxiety. Please feel free to contact our customer service team via the website should you have any issues with future orders. Best Wishes.
