“I have used Troo Health Care Ltd for a number of years and they reliable and efficient, with fast delivery. Have recommended them to a friend who also uses them. Excellent service.”
“Goods delivered promptly.
Not possible to review the product as takes time to analyse its benefits.
Certainly agrees with my system,
I bought a competitors which had been recommended and that didn’t agree with me at all.”
“Until recently I would have given a 5-star every time but lately, I reached out to customer services and felt (as I have been a long-time customer) that the response I received was a brush-off.
So I am feeling less satisfied with them and less inclined to continue my regular purchasing”
“I was recommended D Mannose tablets by a friend as I was suffering recurring UTI’s . Been taking these for nearly a year and they have worked wonders .
Quick and simple to order with fast delivery.”
“This was a very simple transaction, the Moringa arrived very quickly. I can't review the moringa as it takes a fortnight for it to take effect, but if it works I shall certainly be ordering through Troo again.”
“Returned to this company, after trying another. The service and their products are both first class and I will be staying with them for here on. Well done Troo Health Care.......reliable, first class service!”
“They emailed an offer for 10% off men’s healthcare. I put some items in my trolley and added the offer code getting the message “(code) applied - discount will be given at checkout.”
When I completed the checkout I noticed I had been charged full price.
When I queried this I was told the code didn’t apply to the products I had bought despite the website telling me it had been applied and would show at checkout.
I asked to cancel the order and refund me but apparently they had already been dispatched.
The customer service guy tried to be helpful with the offer of a future discount but I’m not sure I’d use them again.
Might be a genuine website error but it feels like a con.”
Hi Jon. Thank you for your feedback. I am sorry you are disappointed with your experience on our website. Just to clarify, as per our communications with you, the code you tried to use was for products in the men's health category only - this was made clear in the offer that the coupon was sent with. The message that appears in the shopping basket when you applied the coupon is 'Total: Calculated During Checkout'. There is no message that says the discount will be given at this point. To get a discount you would have to add valid products to your order - i.e. products from the men's health category in this instance.
We noted your disappointment in your communications with us and, as a gesture of goodwill, we offered you the discount (even though the product you ordered was not subject to discount) in the form of loyalty points which you can use on your next order. We also offered you the opportunity to return the order for a full refund. You decided to take the discount in points and these are now in your account. In no way did we try to mis-lead or 'con' you, nor would we ever do that to any of our customers.
