Thank you, Sue, for taking the time to provide us with your feedback about your experience with Troo Health Care. We are sorry to hear about the issue you experienced with the delivery of your order.
We shipped the order 1st March by 1st class mail and can see from the tracking it was delivered 11th March - the day after you left this review. Clearly taking 10 days for Royal Mail to deliver is disappointing and we are sorry that this caused you to feel anxiety. Please feel free to contact our customer service team via the website should you have any issues with future orders. Best Wishes.
“I've always had good service from Troo , but this last order deserves a special mention , I received my order less than 12 hours after placing it , all present , all correct ....... Thank you , James .”
“Exceptionally speedy delivery. Quality products. BUT please return to using the thin foil as the tamper proof cover on the container opening. The new thicker cover is impossible to remove by hand (especially if you are elderly and are taking the tablets due to stiffness/lack of mobility in the hand) and I had to resort to stabbing and ripping it with sharp scissors - not recommended!”
“I have been using Troo Health Care for a number of years and have always been satisfied with the product and the service. The capsules are in a different box.
La Poste which is the French Postal Service charged me 19 Euros for the delivery and as the product only cost 16 I wondered what on earth was going on.”
“Troo Healthcare products represent good value. I can buy supplements in larger quantities than on the high street, which means I save time. My orders are delivered promptly.”
“I have no way of proving it, but I think Troo products are made from quality ingredients, and are value for money. They always arrive quickly, they some times have product sales, and I think the packaging design is sensible.”
