TWC Draincare Ltd Reviews

Name: TWC Draincare Ltd
Address: The Stables, Grizzlefield House, Felixkirk Road, Thirsk, North Yorkshire
Rating: 4.75

4.8 Rating 65 Reviews

92 %

of reviewers recommend TWC Draincare Ltd

Company Reviews

Info

About TWC Draincare Ltd:

TWC Draincare Ltd provides a drainage services, including drain unblocking, drain surveys, drain repairs and septic tank servicing/maintenance throughout the North East, Yorkshire and Lincolnshire.

Visit Website

Phone:

03333052243

Email:

help@twc-draincare.com

Location:

The Stables, Grizzlefield House,
Felixkirk Road,
Thirsk
North Yorkshire
YO7 2ED

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my initial tel call with Julie to Steve who came out I cannot fault this company. Julie was friendly, helpful and efficient on the call. Listening to my problem with the blocked drain, offering solutions, telling me exactly how much it would cost. Steve arrived on time, was again friendly and answered all my questions as I was intrigued as to what was causing the blockage. He willingly let me watch everything and I saw the camera footage. The drain was unblocked in no time, he offered helpful tips as to how to manage it and also took payment whilst he was here. My dealings with these two individuals was first class. Will definitely use again if I have any issues”

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“Amazing service. Really easy to work with, helpful, friendly and professional. Would highly recommend.”

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“Martin came and sorted out drains out very happy with his work very professional would highly recommend using the firm.”

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“I would give this company 10 stars out of 5 if I could. Phoned on a Sunday afternoon expecting to leave a message about an extremely urgent issue. However, Peter answered and was enormously helpful. He arranged for an early visit from the drainage engineer, Stephen, who was equally helpful. He sorted the problem completely in about an hour that three other companies had failed to resolve. I had never heard of TWC before, but they will now be my 'go to' drainage company in future. In short, they are responsive, courteous, knowledgeable, efficient and effective. I cannot praise them too highly. Moreover, the costs were clear and transparent right from the start and communication is 'on the button'. I wish all companies were like them. THANK YOU SO MUCH.”

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“Engineer arrived on time and was very professional. Work carried out and issues clearly explained. Admin Dept also polite, friendly and helpful.”

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“Martin was very professional and cleaned out our blocked drains within an hour . I would certainly recommend TWC Drain care again. Thank you for a tremendous job .”

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“1/8/25 On time, pleasant, quick and efficient. Have used them before and would do again.”

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“Second time I have used TWC for a blocked drain as I was so impressed with them first time. Technician came at the expected time, quickly solved the problem and did some analysis on whether any further work was required. I'd definitely use them again.”

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“Julie was my first contact very customer service friendly advised me when they would arrive at my home and a phone call half an hour before arrival Stephen the engineer was also very helpful and informative showing me by camera information what the problem had been.I will certainly recommend TWC to anybody. Well done first class service.”

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“Martin was very helpful in explaining the route the drains took and a plan forward.”

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“Your technician Steven is a hero, professional, polite, efficient and helpful. With his 26 years of experience he is your man for unlocking drain. Thank you, Steven. 😀”

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“We had an intermittent problem with a bad smell in the kitchen. Julie couldn't have been more helpful and arranged an engineer visit for later in the morning. Charlie came and with the aid of his camera, identified the problem very quickly. He checked all drains whilst he was here and discussed solutions for our specific problem. He was friendly, thorough and we would have no hesitation in using the company again.”

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“Our septic tank’s outlet was blocked. The engineer who came couldn’t have been more helpful. He was determined to discover what our problem was and eventually did. This was our first experience of TWC Draincare and we will certainly use them again.”

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“Answered phone straight away, very friendly engineer arrived two hours later. Unblocked the drain in 10 minutes. Superb service.”

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“Martin excellent . On time and sorted everything in 30 minutes”

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“Toilet blocked so decided to have a new toilet fitted as the old one was one of those horrible boxed in 'things' where to get at anything behind you have to dismantle the whole structure. But the blockage was beyond my plumber's talents. Finally called out TWC. Charlie quickly identified the issue and managed to clear the blockage. Everything running fine now - just waiting for my plumber to come and fit the toilet. Then I can refrain from having to use Tescos facilities. Excellent service from TWC 5*”

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“If you have trouble with your drains then this is the company to go to. I phoned in the afternoon, and the lady I spoke to sounded apologetic that she could not get anyone to me until 8.00 the next morning! At this point I asked if i could be the second job, not the first - no problem. Martin solved my problems within the one hour time frame, he is pleasant, professional, friendly, and talked to me, not at me, a pleasure to meet. There were no extra charges and surprise "add-ons: Any more problems, and I know which company I will turn to for help. If I have any more problems I know which company will be my first port of all.”

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“Called to book job in around 12noon; job done by 2.30pm same day by Martin. Standard callout price, no extras. Friendly and efficient service, very happy.”

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“Very friendly and helpful service over the phone and came to our property in Malton the next day. Charlie who unblocked our drain was very professional in explaining the issue and thorough in resolving the problem.”

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“Excellent service. Martin came first & recommended someone to empty our septic tank - who were great & then Charlie changed our pump. All staff very efficient. Very customer friendly & flexible to arrange appointments with Julie. Can recommend twc.”

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TWC Draincare Ltd is rated 4.8 based on 65 reviews