“The fruit was delicious with a good variety. I found the apples disappointing though, as I like a very crisp apple and the skins of them were not to my liking.”
Hi Gina, Thank you so much for your feedback and are thrilled to hear that you found the fruit delicious with a good variety. We understand that crisp apples are your preference and we apologize if our current selection did not meet your expectations. We'll definitely take your feedback into consideration and work on improving the apple choices in the future.
We truly value your support and hope to have the opportunity to serve you again soon. If there's anything else we can assist you with, please let us know.
Best regards,
Yoko
“So happy with my grapefruit ~ bursting with sunshine, flavour and juiciness and the Jazz apples are huge and delicious. Happy that I can also get my favourite Citrus 73 sparkling pink grapefruit from Twisted Citrus too. 😊”
“First time getting the seasonal mixed box- was disappointed in lack of assortment, may as well of order a citrus mix plus4 bits were bad. Will not purchased again. So unlike Twisted Citrus as well”
Dear Ruth,Thank you so much for taking the time to share your feedback on your recent experience at Twisted Citrus.
We are so sorry you were disappointed and some fruit was not good.
Please email us at info@twistedcitrus.co.nz so we can make it right for you.
Warm regards,
Yoko
“Thank you very much for your communications. You're amazing at keeping customers 'informed'.
Your "yumho" tamarillos were delivered on Saturday to our local store - as per our instructions to the courier.
A few (maybe 6) are quite soft but perfectly fine for immediate eating.
The remainder are for our daughter Donna.
She is training very hard to go to the International Dragon Boat Championships in Italy (in 4 weeks' time). She's a member of the Otepoti Dragon Boat team (Dunedin).
It’s the southernmost team that will be attending.
She loves your tamarillos and I believe she will benefit from the immunity boost she will get from your lovely fruit.
Today I'm poaching some with a little raw sugar (not much at all), vanilla bean paste and slices of root ginger.
She will be having them for breakfast each day on muesli and Greek yoghurt. Yumho!!!!!
Thanks heaps again.
Kind regards
Barbara Earl
Waihola, South Otago”
“We have found the communication with Twisted Citrus good and the staff ready to help or compensate if needed. The fruit is lovely and turns up in a good condition. Many thanks to those at and behind Twisted Citrus :)”
Thank you, Coralie for your your feedback and are thrilled to hear that you have found our communication is good. It is also great to know that the fruit arrives in a good condition and is lovely. We are humbled by your kind words and would like to express our gratitude to everyone at and behind Twisted Citrus. Many thanks once again!
Hi there,Thank you so much for taking the time to provide us with your feedback about your recent visit to Twisted Citrus!
We are so sorry that two oranges went bad, please contact us at info@twistedcitrus.co.nz so we can make it right for you.
Warm regards,
Yoko
“Pre ordered oranges, ,I waited all week the week they were coming. Never arrived.
Twisted citrus communication for this product was disappointing. Normally twisted citrus are excellent in communication.
I know there was flooding in gisborne before the islands arrived ,,but we have had a few rotten oranges. Again this unusual twisted citrus normally have high quality fruit.”
Dear Barbara,
Thank you so much for taking the time to provide your feedback on your experience with Twisted Citrus.
First and foremost, we would like to apologize for the inconvenience caused by the issues with the pre-ordered oranges. We understand how frustrating it must have been to wait all week for their arrival. Can you please let me know when you received so I can look into this delivery. Please email me to info@twistedcitrus.co.nz
Regarding the flooding in Gisborne before the oranges arrived, we understand that the unforeseen circumstances may have impacted the quality of the fruit. We are so sorry about this quality issue.
We would like to make it right for you so please email me to remedy this issue.
Thanks again.
Kind regards,
Yoko
Dear Charmaine,Thank you so much for leaving us a glowing 5-star rating for Twisted Citrus! We truly appreciate your support and are thrilled to hear that you enjoyed your experience with us.
It's wonderful to know that our blend has left you craving for more with its delightful flavors and exceptional sweetness.
Your kind words truly mean a lot, and we can't thank you enough for taking the time to share your positive feedback. We hope to have the pleasure of serving you again soon!
Warm regards,
Yoko
“Delicious fruit, kids ate all the mandarins before we even got a chance! They ate a lemon thinking it was a tangelo but said it was still good. Every piece of fruit is yummy 😋”
Thank you so much, Janet, for your fantastic 5-star review of Twisted Citrus! We are delighted to hear that you and your kids enjoyed our fruit. We hope to have the opportunity to serve you and your family again soon. Have a delightful day! 😄🍊
Dear Jane,Thank you so much for your fantastic 5-star rating of Twisted Citrus! We sincerely appreciate your kind words and are thrilled to hear that you loved our product.
We truly value your support and are grateful for your decision to order from us again. We look forward to serving you with another amazing box of fruit soon!
Best regards,
Yoko
“Always fresh and deliicous, Twisted Citrus fruits have been a staple at our home for years. We especially love the mandarins (so sweet) and the avocado's which are so much better that you can find in the supermarket. We also regularly send the gift boxes for friends who have been unwell, and they are very well recieved, the boxes are thoughtfully curated and really make a difference. Thanks Bron and the team! R&J Porteous”
Dear Rachel,Thank you so much for your 5-star rating and review of Twisted Citrus! We are delighted to hear that you have been enjoying our fruits for years.
We truly appreciate your kind support in regularly sending our gift boxes to friends who are unwell.
Once again, thank you for your continued loyalty and for taking the time to share your positive experience. It is customers like you that motivate us to keep delivering the best quality products. If there is anything else we can assist you with, please do not hesitate to reach out.
Warm regards,
Bron and Yoko
“Amazing!!!!
Excellent fruit box every time.
Egg cited with the delicious taste of your New FREE Range Eggs, arrived perfectly.
A must try, that I luv, is the lemon slices, added to my herbal teas, and lemon drinks. Happiness each time a Twisted Citrus delivery arrives.
Many Thanks to all of the Team”
Dear Linda,Thank you so much for your glowing 5-star rating of Twisted Citrus! We are thrilled to hear that you are satisfied with our fruit box and that our New FREE Range Eggs have added to your excitement. We are delighted to know that our lemon slices have become a must-try for you, especially in your herbal teas and lemon drinks. Your happiness with each Twisted Citrus delivery is truly humbling.
On behalf of the entire team, we appreciate your kind words and support. It is customers like you who motivate us to continue delivering exceptional products and experiences. Please do not hesitate to reach out if you ever need anything or have any suggestions.
Once again, many thanks for your wonderful review!
Warm regards,
Yoko
