“Maybe I should have chosen my own varity of mixed fruit, also I wouldn't recommend ordering from the south island again as the fruit did knocked around during being transported and some were starting to be over ripe.”
Hi Jenny,
Thank you for your review. We're sorry to hear that the fruit didn't arrive in optimal condition and that the transport affected its quality. We understand how disappointing that can be, and your feedback is important for us as we work to enhance our processes. If you haven't already, please reach out to us at info@twistedcitrus.co.nz so we can make it right for you. We appreciate your input and hope to serve you better in the future.
Kind regards,
Yoko
“I was really disappointed in the cherries. A lot of the cherries on the bottom half of the container were mushy and didn't have much taste! I had to throw about half of them away!”
Hi Charlene,
Thank you for your feedback on the cherries. We’re really sorry to hear that some of them weren’t up to our usual standards. Your input is invaluable to us as we strive to enhance our quality. If you would like to discuss this further as we want to make it right for you, please reach out to us at info@twistedcitrus.co.nz.
Kind regards,
Yoko
“unfortunately there was some mouldy fruit in this batch - this had never happened before , have always had great success, also unfortunately i sent a message and have not heard back from them😢”
Hi Sophie,
Thank you so much for letting us know about this issue. We are so sorry that we missed your message. Can you please email us to info@twistedcitrus.co.nz
Thank you.
Yoko
“I am a bit disappointed with this time of order. I expected the size of the fruit to be consistent. I ordered a 9kg lemonade, although it was on sale, a $8.8per kg of lemonade is not cheap. But there were a lot of small sizes of the lemonade in the box. The blood orange($17.5 per kg) I ordered also very small size like a size 6-7 eggs. It would be good if you put on the website that the sizes are varying, so the customers will know what to expect. With the high price of fruits, customers would expect the quality of the fruit is higher standard than the one you could get from the local shop. Still love to support the local businesses and growers, please consider this is a feedback for improving the business.”
Hi Shuoran, Thank you so much for taking the time to provide us with your feedback on your recent order of Twisted Citrus. We truly appreciate your support and are grateful for customers like you who take the time to share their experiences with us.
We sincerely apologize for any disappointment caused by the inconsistent sizes of the fruit in your order. Due to the cyclone and all the rain we had, unfortunately, the fruit is smaller than usual, sorry. But they were freshly picked.
Your suggestion regarding indicating varying sizes on our website is extremely valuable to us. We will make sure to implement this change as soon as possible, to provide our customers with a better understanding of what to expect when ordering.
As a local business, we take pride in supporting local growers and providing high-quality products. We sincerely apologize for falling short of meeting your expectations regarding the fruit size and overall standard. We will take your feedback seriously and work diligently towards improving our processes.
We'll email you to fix this issue and make it right for you.
Kind regards,
Yoko
Hi Juliette,
Thank you for your order and so sorry that our auto email went to you re Seville oranges.
This is a pre order and we will be able to dispatch on Monday 12th. We were taking pre orders for Seville while we were waiting for the oranges to be perfectly ripen on the trees - we need some cold nights for colouring up.
Again, we are so sorry that the email went to you before the dispatch.
“Pre ordered oranges, ,I waited all week the week they were coming. Never arrived.
Twisted citrus communication for this product was disappointing. Normally twisted citrus are excellent in communication.
I know there was flooding in gisborne before the islands arrived ,,but we have had a few rotten oranges. Again this unusual twisted citrus normally have high quality fruit.”
Dear Barbara,
Thank you so much for taking the time to provide your feedback on your experience with Twisted Citrus.
First and foremost, we would like to apologize for the inconvenience caused by the issues with the pre-ordered oranges. We understand how frustrating it must have been to wait all week for their arrival. Can you please let me know when you received so I can look into this delivery. Please email me to info@twistedcitrus.co.nz
Regarding the flooding in Gisborne before the oranges arrived, we understand that the unforeseen circumstances may have impacted the quality of the fruit. We are so sorry about this quality issue.
We would like to make it right for you so please email me to remedy this issue.
Thanks again.
Kind regards,
Yoko
“Product Quality. Unfortunately there were a number of mouldy fruit in the box when it arrived. I did however advise Bron who was really great and apologised and offered a discount but it was more to advise you that perhaps when shipping to South Island you need to be aware of the travel time at this time of the year.”
“Ordered on the Tuesday never received till the Saturday some had clear rot. The fruit was picked over ripe. Did email them to tell them there was a problem but never heard back”
“I've had two boxes of good limes, one box of sour, tough mandarins (refunded) and one box of oranges. Two days after the oranges arrived, I saw two out of 15 oranges were rotten. I was disappointed, especially as oranges are Twisted Citrus main boast.”
“I was actually pretty disappointed with the size of the passionfruit, considering you pay by each fruit rather than by weight. Apart from that service was good as usual.”
