“Purchased as a gift for a friend, looked good quality when it arrived, but it took 13 days/5 business days to arrive. They did notify me that it would take longer and offered a refund and cancelation.”
“I am a return customer and have been pleased with beautiful tasting fruit. I purchased persimmons I think it is early in the season - tasteless. I will be purchasing within 2 weeks they will spot on.”
Hi Gretta,
Thank you for taking the time to share your thoughts. We’re glad you enjoyed the variety and service but are truly sorry to hear that the plums didn't meet your expectations. We always aim for high-quality fruit, and your feedback will help us improve our selections. Please reach out to us at info@twistedcitrus.co.nz so we can make it right for you.
Kind regards,
Yoko
“Unfortunately due to our location (rural Southland) despatched fruit often takes 4 or more days to arrive.
Recently stone fruit has been overripe.
Fabulous idea but perhaps not ideal for us.”
Hi Sue,
Thank you for sharing your thoughts with us. We understand that delivery times can be a challenge, especially in rural areas. We’re also sorry to hear that the stone fruit didn't meet your expectations this time. Your feedback is vital as we continue to improve our service and product quality. If you haven't contacted us directly, please feel free to reach out to info@twistedcitrus.co.nz so we can make it right for you. Again, we are so sorry about the overripe fruit.
Kind regards,
Yoko
Hi Suzie,
Thank you for your feedback regarding the fruit. We’re sorry to hear that some of it wasn’t in the best condition. Freshness is important to us, and we appreciate you bringing this to our attention. Please reach out to us at info@twistedcitrus.co.nz to discuss this further as we want to make it right for you.
Kind regards,
Yoko
Hi Rodger,
Thank you for your feedback regarding your experience. We’re sorry to hear that the product quality didn't meet your expectations. We strive to provide the best possible freshness and quality, and your comments are essential in helping us improve. As per my email, if you could let me know what options you prefer, that would be great. Thank you for your support.
Kind regards,
Yoko
“Fruit received was only average quality, the Necatrines were very over ripe, the other citrus fruit just was ok fruit I have been buying at the Supermarket was better. The Avocados were very good
Generally the value for money was not good
Thank you”
Hi Jeff,
Thank you for sharing your thoughts. We're sorry to hear that the quality of the fruit didn't meet your expectations. Freshness and value are important to us, and we appreciate your feedback. If there's anything we can do to address your concerns further, please don’t hesitate to reach out at info@twistedcitrus.co.nz.
We want to make it right for you.
Kind regards,
Yoko
“You should make use of a delivery company that is willing to go the extra bit not NZ Post, our gift was undelivered as it was not a straight forward address. So we had to personally collect from NZ Post and deliver to the recipient.
Get a selection of nice wicker baskets which displays fruit nicely and presents more like a gift, boxes don't really say "special". Other than that your fruit was enjoyed and appreciated.”
Hi Salome,
Thank you so much for letting us know about this issue. We are so sorry that the delivery was not smooth. I will send you an email so we can make things right.
Kind regards,
Yoko
Hi Maureen, Thank you so much for letting us know about this issue. Can you please get in touch with us (if you haven't) so that we can remedy this issue? Please email to info@twistedcitrus.co.nz
Thank you.
Yoko
“Overall ok..oranges were very tasty but a bit disappointed that I had to throw 2 of them out. They were quite expensive so unsure of I will order again as of I had bought at supermarket I worked have checked them”
Dear Sandra, Thank you so much for taking the time to leave a review of Twisted Citrus! We really appreciate your feedback.
We are so sorry about the orange quality issue and please contact us (info@twistedcitrus.co.nz) so we can remedy this issue.
Warm regards,
Yoko
“First time getting the seasonal mixed box- was disappointed in lack of assortment, may as well of order a citrus mix plus4 bits were bad. Will not purchased again. So unlike Twisted Citrus as well”
Dear Ruth,Thank you so much for taking the time to share your feedback on your recent experience at Twisted Citrus.
We are so sorry you were disappointed and some fruit was not good.
Please email us at info@twistedcitrus.co.nz so we can make it right for you.
Warm regards,
Yoko
Hi there,Thank you so much for taking the time to provide us with your feedback about your recent visit to Twisted Citrus!
We are so sorry that two oranges went bad, please contact us at info@twistedcitrus.co.nz so we can make it right for you.
Warm regards,
Yoko
Hi Lynda, Thank you so much for your feedback on Twisted Citrus! We truly appreciate you taking the time to share your thoughts and experiences with us.
Please get in touch with us so that we can make it right for you. Please email to info@twistedcitrus.co.nz
Thank you.
Warm regards,
Yoko
“Always happy with how fresh the fruit is on delivery, except for my latest order where the Lady Finger bananas arrived black and bruised - both bunches, which was very disappointing. However, Customer Service were very quick to provide a 0% discount off my next order to compensate for the poor quality of the bananas.”
Dear Ana,
Thank you so much for sharing your feedback about Twisted Citrus.
We are so sorry about the bruised bananas. If you ever have any questions or need assistance with anything at all, please don't hesitate to reach out to us. We're here to help.
Once again, thank you for taking the time to leave your review. We hope to have the pleasure of serving you again soon.
Warm regards,
Yoko
“We just received our delivery now unfortunately. I was sent by nz couriers, they then delivered to the NZ post depo in Picton late Thursday afternoon so must have sat there for 5 days, before coming to us. The avos and kiwi fruit are soft brown and mushy unfortunately!”
“Quality of my Richard's special mandarins were no good - was mouldy(lots of them) and dry inside not fresh. Better quality at my green grocer. But happy with ugli fruit and lemonade lemons”
“Thank you for the free gift, the packaging was great, unfortunately though, it took to long for me to receive it and my Mandarins had already started to go mouldy (”
