“Strayed off ok. When we got to the drop off point, the business was closed. THERE WAS NO DROPBOX FOR KEYS. It said online it was open until 10, we arrived at 7. So I called uhaul to figure out an alternate plan. We were directed to proceed to another drop site over 120 km away and promised that we would not be charged for the mileage. So we went way out of our way and did the drop off. Received an email the next day from Adam Boughton from Uhaul in Manitoba. Surprise, they are charging for the extra mileage because according to Adam “you could have just left the vehicle there and put the keys in the Dropbox. THERE WAS NO DROPBOX GENIUS.And he will not return emails or phone me despite multiple attempts by me to contact him. So I got charged over 200 extra because their Dépôt was closed, there was no Dropbox and I added significant distance to my trip and paid for the fuel. If you have any options other than uhaul I’d suggest you use it”
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“I arrived at the Hyattsville location at 8am 7/17/20. I located my truck with the code that I see in my phone. I checked; it was ready. But when I was about to get in, I was harshly stopped by a U-Haul employee saying that they prepared it for someone else. I show him my reservation and the matching vehicle code on it; he said does NOT matter and made me do the check-in again manually, on-site, without a face covering. This alone caused my very precious 30mins from my move-in window.
I finally picked up the truck arrived my move-out address only to realize the utility doll I ordered is not in the truck! Meanwhile, I am having sms arguments with the move helpers (MoverHelper) as they want to change the time from 9am to 11:30am. After some argumentation, I had to agree to that as I had no other option. So, I carried everything on my back alone and manually with no utility tools! Move-out supposed to be done by 10am but I could only complete it by 11am. Then, I had to go to the U-Haul store again to get the utility doll because it is actually a must for the move-in to a 12 floor building (move-out was from a single family house).
It was 11:45am when I arrived at the move-in address. And again, the move helpers want to change it to 1pm this time. My move-in reservation ends at 12pm/noon. We ended up treating each other in sms!!! Because of all this complications, I was under a huge stress and rushing around, scratched the front top of the truck to the wall of the loading deck. Thankfully we bought the SafeMove in insurance, right? Wrong! I completed the move-in with my 10y old daughter and pregnant wife (lucky, the move-in scheduled after us was late too, so I could use the deck till 1pm). Then I took the truck back to the U-Haul store to only hear that the insurance they sold me does not cover the over-head damage. None-sense, it says it covers accidental damage which is exactly what happened. Then they say; except collusions with over-head objects. I had not energy left in me to argue with them; just I do not accept the responsibility; you do you! Came home; checked the website; found the bullsh*t exception statement only 8 clicks away from where I bough the insurance.
Later they send my $1169 bill, none-sense! I will not pay anything and I am ready to defend myself at court if necessary!”
