“We received an extremely large water bill for over 12k as apposed to around £600!! Upon discussing this with Nicole I was ensured not to worry there must be a leak somewhere there’s no way this is our water usage and they will work out an average and it will be amended, 2 months later this is still not resolved my £6000 drive was damaged in the process no one notified us of this as we was not home at the time they took multiple pictures but would not of told us of the damages had we not queried this bill and I mentioned it. I have been told multiple stories that that there was a leak that has been repaired, there hasn’t been, everyone I speak to seems to give a different story or empty promise! it’s our contractors who damaged it we will get them to call you promised multiple calls to not receive them and resolutions, spent hours on the couple of calls I’ve had to still be in the same place as we was 5 weeks ago!
I am beyond stressed trying to find a way to resolve this, complete miscommunication from all departments and empty promises what an absolute joke this has been it was being escalated to a manager then passed back to the original handler will not be paying a penny until this is resolved!”
“So a loved one passed away 4 weeks ago. This company was notified shortly afterwards. A bill statement was issued showing a credit of £54 asking the next of kin to contact them.
Upon contact, the deceased brother was told that there was an outstanding balance of £13 that needed to be paid - yes, just £13! Essentially due to further billing added after death!
The family grieving a loved one and this two days before the funeral….. Disgraceful, shameful and completely inappropriate.”
“Failure to deliver any constructive feedback, have an app that when you contact them there is no response? The app fails to allow access of all the account or track issues logged with them-? Pointless having a app that fails to improve “ Customer Service “?”
“Great customer service - a long of other organisations could learn how to deal with their customers if they examined United Utilities. Probably the best customer services team belonging to any large organisation”
