“I’ve honestly never lived anywhere (in 37 years) where with more water issues that I get in Winsford. I think growing up elsewhere in Cheshire I recall maybe one occasion where the water wasn’t on for an afternoon. I’m currently experiencing the 10th+ issue where I live now, no water at all when I got up this morning, no message from UU, no idea when it’s going to be back. I just don’t understand how they keep having these issues - definitely an outlier in terms of water management, I’ve lived all over the world and not had these experiences.”
“Increased my bill without any bases a few months back. When I asked why the person on the phone couldn’t give any explanation other then they THINK my household uses more water then they had been billing us for😳 then they asked me weird questions like how many times a day we flush the toilet etc and ruled out that the bill should stay increased even though there was no change in the amount of water usage. To add more to the appalling low quality of their services, I’m having an emergency with the water color and I’m trying to call their emergency number for 40 minutes now and no one’s answering!”
“We received an extremely large water bill for over 12k as apposed to around £600!! Upon discussing this with Nicole I was ensured not to worry there must be a leak somewhere there’s no way this is our water usage and they will work out an average and it will be amended, 2 months later this is still not resolved my £6000 drive was damaged in the process no one notified us of this as we was not home at the time they took multiple pictures but would not of told us of the damages had we not queried this bill and I mentioned it. I have been told multiple stories that that there was a leak that has been repaired, there hasn’t been, everyone I speak to seems to give a different story or empty promise! it’s our contractors who damaged it we will get them to call you promised multiple calls to not receive them and resolutions, spent hours on the couple of calls I’ve had to still be in the same place as we was 5 weeks ago!
I am beyond stressed trying to find a way to resolve this, complete miscommunication from all departments and empty promises what an absolute joke this has been it was being escalated to a manager then passed back to the original handler will not be paying a penny until this is resolved!”
“So a loved one passed away 4 weeks ago. This company was notified shortly afterwards. A bill statement was issued showing a credit of £54 asking the next of kin to contact them.
Upon contact, the deceased brother was told that there was an outstanding balance of £13 that needed to be paid - yes, just £13! Essentially due to further billing added after death!
The family grieving a loved one and this two days before the funeral….. Disgraceful, shameful and completely inappropriate.”
“Failure to deliver any constructive feedback, have an app that when you contact them there is no response? The app fails to allow access of all the account or track issues logged with them-? Pointless having a app that fails to improve “ Customer Service “?”
“Great customer service - a long of other organisations could learn how to deal with their customers if they examined United Utilities. Probably the best customer services team belonging to any large organisation”
