“So a loved one passed away 4 weeks ago. This company was notified shortly afterwards. A bill statement was issued showing a credit of £54 asking the next of kin to contact them.
Upon contact, the deceased brother was told that there was an outstanding balance of £13 that needed to be paid - yes, just £13! Essentially due to further billing added after death!
The family grieving a loved one and this two days before the funeral….. Disgraceful, shameful and completely inappropriate.”
“Failure to deliver any constructive feedback, have an app that when you contact them there is no response? The app fails to allow access of all the account or track issues logged with them-? Pointless having a app that fails to improve “ Customer Service “?”
“Great customer service - a long of other organisations could learn how to deal with their customers if they examined United Utilities. Probably the best customer services team belonging to any large organisation”
