Clip Reviews

Name: Clip
Address: Hayvenhursts, Links Business Park, Cardiff, United Kingdom
Rating: 4.65

4.7 Rating 194 Reviews

91 %

of reviewers recommend Clip

Company Reviews

Metrics

4.7

Based on 194 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Scott

"Our journey with Clip app has been nothing short of phenomenal. This app has not only transformed our brand but also revolutionized the way we approach content creation. It's safe to say that this app has become an integral part of our marketing strategy, and here's why:\r\n\r\n1. A Goldmine of User-Generated Content: This app is a treasure trove of user-generated content. We've never come across a platform that makes it so effortless to discover and access authentic content created by our customers and fans. It's like having an endless stream of high-quality, diverse content ready at our fingertips.\r\n\r\n2. Unparalleled Convenience: The ease of use of this app is truly remarkable. It simplifies the process of finding, curating, and sharing UGC across our social media channels and website. We've saved countless hours that were previously spent searching for relevant content or generating it in-house.\r\n\r\n3. Enhanced Brand Credibility: User-generated content adds a layer of authenticity to our brand that no amount of professionally crafted content can replicate. By showcasing the experiences and perspectives of our customers, we've been able to build trust and credibility in ways we never thought possible.\r\n\r\n4. Increased Engagement: Our audience engagement has skyrocketed since we started using this app. People relate to and resonate with content created by their peers, and we've seen a significant increase in likes, comments, and shares across our digital platforms.\r\n\r\n5. Valuable Insights: The app provides valuable insights into how our customers perceive our brand. Analyzing the UGC has helped us gain a deeper understanding of our target audience and refine our marketing strategies accordingly.\r\n\r\n6. Community Building: This app has allowed us to foster a sense of community among our customers and brand enthusiasts. By encouraging them to share their experiences, we've created a space where they feel heard and appreciated, strengthening their loyalty to our brand.\r\n\r\n7. Cost-Effective: Using UGC significantly reduces our content production costs. Instead of pouring resources into creating every piece of content ourselves, we can now leverage the creativity of our customers, resulting in substantial savings.\r\n\r\nIn summary, this UGC app has been a game-changer for our brand. It has not only simplified our content creation process but has also breathed new life into our marketing efforts. The brilliance of this app lies in its ability to harness the power of user-generated content, and we couldn't be happier with the results. If you're looking to elevate your brand's online presence, foster community, and boost engagement, this app is an absolute must-have. It's transformed our brand's life, and it can do the same for yours!"

Clip 5 star review on 18th September 2023

Tash

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a smooth process, won’t be returning as a skilled creator, the compensation is extremely low.”

Helpful Report

Posted 1 month ago

“so far only one on of the 3 selected creators has submitted a clip. Communication for follow up from the other 2 is unanswered - but I still out the free product. The creator who did deliver was excellent - but 1 out of 3 isnt great.”

Helpful Report

Posted 2 months ago

Hi Randy, Thank you for your feedback and for taking the time to share your thoughts with us. We're sorry to hear that two of the creators you selected have not responded, and we understand how frustrating that can be. Just for full transparency, creators get constant notifications every time they have a new message, once they need to upload the video etc. so we're doing everything in our power to deliver the video in a timely manner. It's great to know that the creator who did deliver provided an excellent experience. Thanks again for your feedback, it's greatly appreciated. Cheers, Clip Team

Posted 2 months ago

“Videos took 3 weeks rather than clips advertised 7 days turn around”

Helpful Report

Posted 8 months ago

Hi Finleigh, Thanks for taking the time to write this review; we're sorry for the long turnaround time. I tried to locate your brand using the email you used for this review, but unfortunately, I wasn't able to find it. Can you please send us an email at hello@useclip.com with the name and email of your brand so we can look into this? If you're unhappy, we can consider a refund or replacing the creator. We just need to find your brand first. Looking forward to hearing from you soon so we can help! Thanks.

Posted 8 months ago

“The only good thing to come out of Clip was the creators themselves. The website is very cluncky and doesn’t always allow you to play video clips, with the mobile version of the website being impossible to work with so being an on the go business owner it limited me on when I could use the website. The messaging system requires every message to be approved by Clip between you and the content creator making the process very difficult to communicate fast and effectively. Once you have reviewed a creator there is no way to section them to ‘viewed’ or ‘no’ only a shortlist option. The fact you pay up front for the content should mean you have no restrictions on communication within the messaging system with the creators. The content creators that applied some hadn’t even read the brief and applied despite not ticking the boxes however we did manage to find 3 that did but this took time as we waited for more applicants. Would I use UGC content again - Yes! Would I use Clip to help me with this… No, not without major improvements to their website. If I am honest if it wasn’t for the creators who created decent content (who are the business) then my review would have been 1 star.”

Helpful Report

Posted 9 months ago

Hi James, Thanks for the feedback provided. I am sharing this with our team right now. We're working on some updates to the website and its mobile version, which will improve the experience for brands and creators, we're aware of some minor issues. Regarding the messages moderated by our team, we approve all the messages in less than 24 hours, averaging less than 12 hours on most days. However, I will make sure to pass this feedback on to our team as well. In terms of restrictions, I must mention that once a creator is accepted for a job, communication is not restricted at all, except for sharing contact information like email, phone number, or social media handles, which are unnecessary. Other than that, there are no restrictions once a creator is accepted for the job. On average, creators apply to work with brands in 24 hours, but sometimes, which might also be the case here, it takes a bit longer depending on what type of creators a brand is looking for and in what niche. If the brand wants more creators and variety, receiving more applicants might take up to 72 hours, depending on the creators. Once again, thanks for all the feedback above! We will use it to improve our product and hope we can work together again in the future. Thanks, Stefan

Posted 9 months ago

“The rates for creators are astronomically low. I have worked with other content platforms where I receive payouts of an average of £100.00 per video. I also think to protect creators work-life balance there should be customisable settings for work days, or turnaround dates on content. When I have a few collaborations on the go I end up working 7 days a week to avoid the automated deadline emails and threats to pause my account. There's been times I've rushed to get the content in for the deadline and then been waiting days for it to be approved by the brand anyway. Would love to see some changes come to the platform that shows some care for creators.”

Helpful Report

Posted 1 year ago

Hey there, Thanks for the feedback - we appreciate it. We're working at the moment on adding more features where creators are paid more - some of them are live - subtitles, music, and even video variations. We're also working on a tipping feature where all the tips will go directly to creators. We understand your point of view regarding work-life balance, but please be advised that you can always reach out to us and the brands you work with to discuss this and ask for an extension. At the same time, the number of collaborations is directly tied to the number of applications creators make; if they feel too many collaborations happen at the same time, it is advised to lower the number of applications. We've passed this feedback to our team - thanks for sharing it with us. Cheers, Stefan

Posted 1 year ago

“I believe the compensation should be higher for us creators who put our blood sweat and tears into helping these brands create their desired results.”

Helpful Report

Posted 1 year ago

Hi Sugira, I'm Stefan from Clip - nice to meet you. Thanks a lot for sending this feedback, I shared this with our team, and we're currently looking at potential options to do this. On top of this, we will have a new product release in the following days which will potentially increase earnings for creators. Thanks again for the feedback and stay tuned for new features and perks!

Posted 1 year ago

“Very basic system compared to others on the market, difficult to understand requirements / brands can change the brief easily. Suggest entire app needs a revamp as it is not user friendly. Payout to creators far to low - $40 for a video is not sustainable.”

Helpful Report

Posted 1 year ago

Hey there, Thanks for the feedback, we appreciate it! We take feedback seriously, so a team member will reach out to understand better what features you'd like us to build for a better experience! In terms of brands being able to edit the brief, I'm not sure we understand what this means: brands can only edit a brief in the first 24 hours since publishing it. We did this precisely to avoid confusion with brands editing briefs after creators see it. Thanks again for the feedback! We'll be in touch!

Posted 1 year ago

Clip is rated 4.7 based on 194 reviews