VAHA Reviews

Name: VAHA
Address: Helmholtzstr. 2-9, GSG Hof / Aufg. H, Berlin
Rating: 4.54

4.5 Rating 179 Reviews

89 %

of reviewers recommend VAHA

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+19736418042

Email:

maggielu@vaha.com

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Helmholtzstr. 2-9, GSG Hof / Aufg. H
Berlin
10587

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Jovanka

Violeta Trost

VAHA 5 star review on 28th September 2021

Sahava Fuhrmann-Brill

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katastrophe. liefen defekten Spiegel melden sich nie mehr wieder. Jetzt sind Anwälte dran den Kontakt Aufzunehmen. Kaufen sie hier nicht das sind Betrüger !!!”

Helpful Report

Posted 4 months ago

“Had high hopes for the product when I purchased this. I wouldn't recommend. It's not lived up to the promises made. I currently have an extremely expensive mirror sat in my house with no use.”

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Posted 5 months ago

“War auch begeisterter Vaha Kunde, nur jetzt bin ich sehr enttäuscht.Es wurden die PT gestrichen wenig neue Kurse und dann wenn neue kommen auf Englisch.Bin so enttäuscht, habe ihn immer sehr empfohlen und geschwärmt von meinem Spiegel, jetzt kann ich ihn überhaupt nicht mehr empfehlen.Und wenn ich die Bewertungen so lese bin ich ja nicht die einzige die so enttäuscht ist.Sehr schade habe den Spiegel geliebt, nur jetzt bin ich nur mehr verärgert wenn ich ihn einschalte.Sehr sehr schade.”

Helpful Report

Posted 9 months ago

“Disappointed Vaha customer. I really loved this product - fantastic idea and it started out well. However, considering the upfront investment and monthly fee - I feel it is not value for money. The content just isn't there and actually seems to have shrunk over time. They got rid of a lot of features last year, including PT and kids classes. They say 100+ live classes weekly - users are lucky to get 1 live class a week. There are almost no Live classes anymore, and as these then go into the library there isnt much new content for on demand users either. Very little communication from the vaha team and no engagement whatsoever with their user community. When Bioniq took over, the first communication with vaha users was to push their expensive nutrition pills. Very disappointed - they had a great product but have let it fall by the wayside and seem to only be interested in profit and not fitness and wellbeing. I still hope they will listen to their loyal user community and turn things around”

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Posted 1 year ago

“A missold product that has deteriorated so much that many customers are disputing their purchase. I will be approaching watch dog in regards to this. Not happy”

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Posted 1 year ago

“Absolute rip off. Bought the mirror last year. They promised motion tracking (never happened) PT training (now cancelled) and only 3 live classes ( what a joke). This company is a shambles.”

Helpful Report

Posted 1 year ago

“Total rip off. I wasted TWO THOUSAND pounds on a mirror (I also have a membership contract for 150 a month. I do love the mirror and concept but the business plan has kept changing, the only thing that matters is their bottom line. * Forget live classes, there are hardly any and often all around the same time. More recently, there are only Barre classes. * They now have this fake live class called Encore, its a recording of a live class! * There is not enough new content * Kids classes were cancelled we were told they would return but never did * Movement tracking was cancelled. When I first got my mirror I was super impressed that it outlined my body in a really hi tech way, showing me how to move. This lasted a few weeks and was gone. * Pricing can be confusing especially around their deals and when your "trial" ends (it can just end up being deducted from the total) myself and several other members have chatted on their group and none of us got the trial in the end. It was a scam. * You may or may not get the right unit or plug for your country according to many in the group. * No one person watches or comments on the Facebook support group consistently, (update they did put someone on the group recently) either its left to its own devices or clients help each other, VERY occasionally a staff member comments - not one figurehead * They had a UK office then shut it down without replacing staff. * They recently added more content. In German. * Female personal trainers few and far between. One wasn't available at all when I originally made my choice. * The personal training sessions you sign up for are HALF hours. * Its such a shame because everyone you deal with is young, enthusiastic and focussed, but there's clearly some restructuring, poor management and complete lack of cohesiveness. * Support is VERY part time and half the time "staff shortages" ok so Covid presents challenges for all but you get the feeling there were not enough staff in the first place, after closing down their UK branch, you just keep reading or hearing "bear with / be patient - with us" * I once went to an online meeting organised by the company, oh my God I could spend an hour writing about that, I could not believe what was said, it was actually quite shocking. * Over hyped service for an underwhelming reality. HAS NOW BEEN BOUGHT OUT BY A SUPPLEMENTS COMPANY who came in and immediately started to try and sell us programmes of their own products for hundreds of pounds without any proper introduction AND no mention of any of our issues, I honestly don't think they know what's been going on... FUMING”

Helpful Report

Posted 1 year ago

“Utter garbage, promises PT, live classes and on demand classes. Instead get no PT, 2 live classes at the crack of dawn and nil else for the rest of the day and the same 5 on demand classes. Not to mention the quality, am in mirror number 3, first scratched and dented, second screen damage, third scratched again. Yet they refuse to refund my money. What a scam.”

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Posted 1 year ago

“Leider hat vaha sehr nachgelassen. -Versprochene Leistung erhält man nicht. - Personal Trainer gehen reihenweise, sind nicht mehr vorhanden bei gleichbleibenden Beiträgen. - Und zu guter letzt, was ich persönlich eine Frechheit finde einen teuren Spiegel verkaufen, welcher dann mein Eigentum ist, und diesen ohne Mitgliedschaft absolut null nutzen können. Ich bin weg von vaha und bleibe weg von vaha. Was den Spiegel betrifft, prüfe ich gerade rechtliche Schritte, welche die Rücknahme seitens vaha erzwingt. Absolut enttäuscht von vaha. 1 Stern ist da noch viel zu viel!”

Helpful Report

Posted 1 year ago

Lieber Christoph, wir sind verpflichtet versprochene Leistungen zu geben, daher freuen wir uns sehr darüber, wenn du den Support informierst, welche Leistungen dir fehlen. Das Personaltrainer wechseln ist ein natürlicher Vorgang wie in allen anderen Clubs auch, denn wir können sie nicht lebenslang binden. Gleichzeitig gewinnen wir immer wieder neue tolle Trainer. Wir freuen uns, wenn du diesen auch eine Chance gibst, wie du es den bisherigen gegeben hast. Ähnlich wie andere Produkte gehören Spiegel und Mitgliedschaft zusammen, was Dir ja auch beim Kauf bewusst war. Daher lassen sich nun keine VAHA Inhalte mehr abspielen. Aber wie Du sicherlich weisst kannst du alle anderen im Internet verfügbaren Inhalte weiterhin uneingeschränkt über den Spiegel nutzten. Bei Fragen kannst du dich jederzeit an unseren Support wenden. Liebe Grüße Dein VAHA Team

Posted 1 year ago

“Video quality is not good, integrated speakers are really bad”

Helpful Report

Posted 1 year ago

Hello Melinda, We are sorry to hear about your review. Our video quality is Full HD and our sound system is perfect for our classes and featured apps. We are surprised by your comment as we get many good reviews about the hardware. For a better visual experience, we recommend placing the Mirror away from windows or any bright light source. More product specifications can be found here: https://uk.vaha.com/product-comparison

Posted 1 year ago

“Ich kann den Spiegel absolut nicht empfehlen. Man kauft das Produkt für teures Geld, muss dazu ein Abo buchen und wenn man sich entscheidet, dieses nicht mehr zu nehmen, ist der Spiegel komplett wertlos. Dann hat man 2200 € für einen Spiegel ausgegeben. Ich hatte eine wirklich gute Trainerin bei Vaha mit der ich sehr viel erreicht habe. Nun wurde sie einfach wegrationalisiert – Als Kunde wurde man nicht informiert. Man soll jetzt einfach auf einen neuen Trainer wechseln und wieder von vorne anfangen. Extrem schlechte Kundenbindung. Ich kann das ganze Konzept definitiv nicht empfehlen und Rade jedem von einem Kauf ab”

Helpful Report

Posted 2 years ago

Liebe Agatha, wie in einem Fitnessstudio können wir Trainer nicht lebenslang an uns binden, daher passiert es leider, dass man sich von Zeit zu Zeit auf einen neuen Trainer einstellen muss - wie bei allen anderen Angeboten auch. „Wegrationalisiert“ ist jedoch nicht zutreffend. Einen neuen Trainer, kannst du ganz einfach über die App nach deinen Vorlieben auswählen. Ein Neustart bietet auch immer die Chance etwas Neues zu lernen. Du kannst Dich auch gerne immer an unseren Support wenden und wir helfen dir gerne weiter. Liebe Grüße Dein VAHA Team

Posted 1 year ago

“Ordered the VAHA X Have been waiting patiently for a delivery date, to then receive an email saying it will be cancelled as I’ve not contacted the delivery team ‘Rhenus Home Delivery Ltd’ To whom are appalling as they had not contacted me what do ever, so a few more emails from vaha, I was then finally given a delivery date, a time slot BUT guess what I’ve taken the day off work for this! for them to ‘NOT SHOW UP’ so again calls made from me to both companies to whom can’t give me any information as to when I may receive my VAHA X All I have is I’m sorry! Sorry won’t deliver my item, sorry won’t give me my day off work back, sorry won’t help with the call, emails, inconvenience of my time! Also to try and speak to anyone in a higher position is impossible, they are busy, they are in a meeting blah blah etc If you order from these good luck!! Unless your famous or in the limelight with a million followers and getting one for free off course!!”

Helpful Report

Posted 2 years ago

Hi Michelle, I am very sorry to hear about your delivery experience! We at VAHA are living up to very high standards of service, and this is certainly a case where we have let you down. We truly apologize for this. I am happy to give you a call right away, and I am sure we'll find a solution quickly. Best, Alex Director Member Experience

Posted 2 years ago

VAHA is rated 4.5 based on 179 reviews