Vault Reviews

Name: Vault
Address: 32 Upper North Mall, French Gate, Doncaster, 32 Upper North Mall, French Gate, Doncaster, Doncaster
Rating: 2.80

2.8 Rating 158 Reviews

43 %

of reviewers recommend Vault

Company Reviews

Questions

Metrics

2.8

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01302 965980

Email:

Info@vaultmenswear.com

Location:

32 Upper North Mall, French Gate, Doncaster,
32 Upper North Mall, French Gate, Doncaster
Doncaster
DN11LJ

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Vault 1 star review on 24th October 2025

Dylan Butler

Timo Werner

Anonymous

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Micheal

Emma

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned item..too small. Tried to phone your shop to place an order but tel number on your website does not connect. Crazy!!!”

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Posted 2 years ago

“Hasn’t arrived yet”

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Posted 3 years ago

“Still not received it yet!!!”

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Posted 3 years ago

“I haven't received my parcel at all and still says it's in its way to royal mail I'll contact you Monday about this”

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Posted 3 years ago

“Haven't even received my order yet and customer service has been so unhelpful”

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Posted 3 years ago

“My item has yet to be delivered as at 1500h Dec 3rd”

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Posted 3 years ago

“Still haven't got my new purchase and you don't respond to phone calls or emails!!”

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Posted 3 years ago

“Still haven’t had my delivery”

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Posted 3 years ago

“Not received”

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Posted 3 years ago

“Hasn’t even arrived yet”

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Posted 3 years ago

“7 days in and no item received”

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Posted 3 years ago

Hi, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 3 years ago

“It's not arrived yet .ask me again when it has”

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Posted 3 years ago

Hi Stephen, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 3 years ago

“not received my item after sending email getting no were. so have asked for my money back .”

Helpful Report

Posted 3 years ago

Hi Keith, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 3 years ago

“Not received yet”

Helpful Report

Posted 3 years ago

Hi Carol, Firstly I'd like to apologise for the delays you have experienced. Due to Royal Mail strikes, shipping has been disrupted and delayed. We took every measure to fulfil your order in a timely manner. At Vault we aim and continue to fulfil orders as quickly as possible, and the Industrial Action taken by Royal Mail has effected us massively. Once again we apologise for the delay. Thanks, Vault

Posted 3 years ago

“Does not accept returns”

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Posted 3 years ago

“Terrible service. Ordered for next day delivery last Friday. Its been a week now and my package still hasn't arrived. Very poor service, don't offer next day deliveries and charge more money for it if you can't make good on it.”

Helpful Report

Posted 3 years ago

“Orderd over a week ago and still hasnt turned up, been showing at Northampton depot since last Tuesday 11th and it's now Monday 17th!!! extremely poor service...and the shirt is not cheap!!”

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Posted 3 years ago

“Unfortunately, nobody has replied to my email regarding the process of returning an item which is the wrong size. Lots of marketing emails but sadly no customer service”

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Posted 3 years ago

Vault is rated 2.8 based on 158 reviews